Business Process Management Journal: Volume 30 Issue 3

Developing organizational performance through talent management practices: employee satisfaction’s mediating role in learning organizations

Naimatullah Shah, Safia Bano, Ummi Naiemah Saraih, Nadia A. Abdelmageed Abdelwaheed, Bahadur Ali Soomro

Talent management research today is increasing as organizational requirements attempt to meet the challenges of effectively managing talent to achieve organizations’ strategic…

Does environmental knowledge and performance engender environmental behavior at airports? A moderated mediation effect

Ahmed Eid, Matevz Obrecht, Ahmed Hussein Ali, Mahmoud Barakat

Drawing on the reasoned action theory, this study aims to examine the impact of environmental knowledge (EK) and environmental sustainability performance (EP) on environmental…

A model of barriers, drivers, government responses, recovery expectations and expected future changes in SME performance: digitalisation as a moderator

Mohammed Iqbal Al-Ajlouni, Rawa Hijazi, Sahem Nawafleh

The aim of this paper is to examine a model that combines barriers, drivers, government responses, recovery expectations, expected future changes in performance and the extent of…

Snapshot of digital transformation from the perspective of human resource management: a bibliometric approach

Divya Jain, Himani Sharma

The study aims to explore digital transformation from the viewpoint of human resource management to uncover possible threads of relationship using bibliometric analysis. It also…

Supply chain collaboration, agility and firm performance: a case of manufacturing SMEs in India

H. Mahesh Prabhu, Amit Kumar Srivastava, K.C. Mukul Muthappa

The dynamic business environment and intense competition have mandated agility in operations for manufacturing firms. Effective inter-organizational collaboration can make…

Knowledge management drivers and its results: a quantitative study in a public higher education institution

Juliano Nunes Alves, Moisés Pivetta Cogo, Leander Luiz Klein, Breno Augusto Diniz Pereira

The purpose of this study was to evaluate the influence of knowledge management (KM) drivers on perceived KM results in a public higher education institution. A structured…

Improving care pathways through BPM and telemedicine: an Italian study

Claudio Rocco, Gianvito Mitrano, Angelo Corallo, Pierpaolo Pontrandolfo, Davide Guerri

The future increase of chronic diseases in the world requires new challenges in the health domain to improve patients' care from the point of view of the organizational processes…

Graphics based business process harnessing tools, advancing digital maturity of business

Arnesh Telukdarie, Christian Tshukudu, Mike Sishi

The advancement of digital maturity at a business level has proven to be challenging, with limited time, resources and skills in extracting and mapping business processes. In…

Developing a decision model for risks associated with using social media in operation and supply chain management

Sibel Yildiz Çankaya, Yesim Can Saglam, Bulent Sezen

With the increasing use of social media in operation and supply chain management (OSCM), it is of great importance for managers to consider risks in advance and take precautions…

Network embeddedness and manufacturing SMEs’ green innovation performance: the moderating role of resource orchestration capability

Xiongbiao Xie, Jingke Sun, Min Zhou, Liang Yan, Maomao Chi

With technological innovation elements and the competitive market environment becoming increasingly complex, numerous firms utilize network embeddedness to achieve and sustain…

A novel approach for managing change in warehouse processes via integration of business process re-engineering and interval-valued hesitant fuzzy DEMATEL

Zeynep Tuğçe Kalender

The main purpose of this study is to present a new approach to managing process changes in uncertain conditions. The proposed approach is applied in one of the largest production…

Linking absorptive capacity to project success via mediating role of customer knowledge management capability: the role of environmental complexity

Abdulmawlay Ramadhan, Kolawole Iyiola, Ahmad Bassam Alzubi

The purpose of this study is to investigate the relationship between the absorptive capacity (AC) of a firm and project success (PS), with particular attention to the mediating…

Nexus of knowledge oriented leadership and knowledge worker performance in Chinese higher education institutions: a post-pandemic behavioral analysis

Amjad Nawaz, Aihua Gu, Tao Jiang

In the wake of the COVID-19 outbreak understanding the behavioral dynamics and role of knowledge-oriented leadership (KOL) in driving knowledge worker performance (KWP) is…

BPM application in clinical process improvement: a women 'hospital case study

Neda Rasooli, Fariborz Jolai, Mohammad Mehdi Sepehri, Afsaneh Tehranian

The childbirth process is a complex and vital event that requires careful analysis and improvement. This experience can shape a woman's perspective on motherhood and even affect…

Retraction notice: Signifying the relationship between counterproductive work behavior and firm’s performance: the mediating role of organizational culture