Business Process Management Journal: Volume 30 Issue 1

Patterns for modeling process variability in a healthcare context

Kathrin Kirchner, Ralf Laue, Kasper Edwards, Birger Lantow

Medical diagnosis and treatment processes exhibit a high degree of variability, as during the process execution, healthcare professionals can decide on additional steps, change…

Identifying characterizations of BPM methodology in hotel industry: evidence from listed hotel companies in Egypt

Mohamed Hany B. Moussa, M.S. Sayed, Batta R. Allam

The purpose of this study is to identify the characterizations of business process management (BPM) methodology in hotel industry through an aggregate processing of the core…

Understanding knowledge leadership in improving team outcomes in the health sector: a Covid-19 study

Muhammad Aamir Khan, Khawaja Fawad Latif, Sehrish Shahid, Syed Asim Shah

This study seeks to examine the role of knowledge-oriented leadership in the health sector to achieve team outcomes in the Covid-19 context. Drawing from the leader–member…

Human resources practices as a moderator for inculcating lean thinking in IT organizations – an empirical approach

B. Megha, T.N. Srikantha Dath

Human Resource Practices (HRPs) have undergone a revolutionary change, with their practices being more strategic for facilitating the change process. Extant literature studies the…

Robotic process automation and artificial intelligence capabilities driving digital strategy: a resource-based view

Osvaldo Braz dos Santos Moderno, Antonio Carlos Braz, Paulo Tromboni de Souza Nascimento

Research of currently limited literature sees Robotic Process Automation (RPA) as an important tool at the tactical level. However, the literature has not considered its potential…

Inhibitory influence of supply chain digital transformation on bullwhip effect feedback difference

Jing Gao, Yang Gao, Tao Guan, Sisi Liu, Tao Ma

This paper breaks through the limitations of the research on bullwhip effect in the traditional supply chain, extends the research perspective to digital supply chain and…

Mapping business process outsourcing and innovation towards a future research

Tesfaye Hailu, Abdella Kosa Chebo

To examine the development of research into the relationship between business process outsourcing (BPO) and innovation, a bibliometric methodology utilizing quantitative…

Does knowledge collecting and donating enhance a bank's salesperson performance?

Halimin Herjanto, Muslim Amin, Cut Erika Fatimah

This study investigates the role of knowledge collecting and donating in enhancing relationship proneness and intimacy and improving a bank's salesperson satisfaction and…

The influence of digital innovation ecosystem of high-end equipment manufacturing on the intelligent maturity of enterprise – an empirical study on the configuration of the “three-layer core-periphery” structure

Meifang Li, Yujing Liu

With the deep development of the new technological revolution and industrial transformation, the development, application, expansion and integration of digital technology provide…

A novel approach for a pre-assessment of textile innovation process: innovation gap finder model (IGFM)

Fatma Altuntas

The textile industry is a labor-intensive industry in which where innovation-oriented studies are conducted intensively. However, identifying potential innovation gaps for a firm…

ProcessChain: a blockchain-based framework for privacy preserving cross-organizational business process mining from distributed event logs

Sandeep Kumar Singh, Mamata Jenamani

The purpose of this paper is to design a consortium-blockchain based framework for cross-organizational business process mining complying with privacy requirements.

ESG performance and firms' innovation efficiency: the moderating role of state-owned firms and regional market development

He Wan, Jialiang Fu, Xi Zhong

Although the impact of environmental, social and governance (ESG) on firms' innovation has attracted attention, the existing research findings diverge. The authors believe that…

Developing the framework of blockchain-enabled agri-food supply chain

Anandika Sharma, Tarunpreet Bhatia, Rohit Kumar Singh, Anupam Sharma

The food supply chain has faced many challenges due to its complex and complicated nature. Blockchain technology is one of the mechanisms used to improve agri-food supply chain…

Examination of the effects of value creation, intellectual property and organizational creativity on artificial intelligence focused enterprises

Fatih Pinarbasi, Fatma Sonmez Cakir, Duygu Güner Gültekin, Merve Yazici, Zafer Adiguzel

Aritificial intelligence (AI)-focused enterprises purpose to provide value-creating and differentiated products and services using innovative technologies. For this reason, it is…