Business Process Management Journal: Volume 28 Issue 4

Determining the role of sources of knowledge and IT resources for stimulating firm innovation capability: a PLS-SEM approach

Muhammad Usman Shehzad, Jianhua Zhang, Sajjad Alam, Ziao Cao

Drawing on the knowledge-based view (KBV), the research examines the impact of knowledge sources (internal and external knowledge sources) on two aspects of innovation radical and…

Revitalising project management office operations in an engineering-service contractor organisation: a key performance indicator based performance management approach

Randell Jared Mahabir, Kit Fai Pun

Existing studies on project performance improvement mainly investigate project management (PM) execution processes. Limited publications investigate the project management…

Can the digital transformation of manufacturing enterprises promote enterprise innovation?

Xueqi Zhao, Xiaozhe Sun, Longwen Zhao, Yibing Xing

The purpose of this paper is to investigate the relations between the digital transformation of manufacturing enterprises and enterprise innovation to provide inspiration for…

Dynamic market complexity and service value advantage: an empirical investigation of business process management

Paul C. Hong, Mohammed Taj Hejazi, Xiyue Deng, Sandeep Jagani

Having complexity theory as the overarching conceptual rationale, this paper presents a research model that defines external drivers, strategic and internal business practices and…

A cross-domain knowledge transfer method for process discovery of urban community services with small datasets

Zhao-ge Liu, Xiang-yang Li, Li-min Qiao

Process mining tools can help discover and improve the business processes of urban community services from historical service event records. However, for the community service…

Can big data analytics capabilities promote a competitive advantage? Green radical innovation, green incremental innovation and data-driven culture in a moderated mediation model

Ayman Wael Al-Khatib

This study explores the connection between big data analytics capabilities and the competitive advantage of the manufacturing sector in Jordan through the mediating role of green…

GRMI4.0: a guide for representing and modeling Industry 4.0 business processes

Jérémie Mosser, Robert Pellerin, Mario Bourgault, Christophe Danjou, Nathalie Perrier

The purpose of this paper is to propose a new business process representation adapted to the needs of Industry 4.0 to facilitate the implementation of technological solutions in…

Key facilitators to continuous improvement: a Spanish insight

Lidia Sanchez-Ruiz, Raquel Gomez-Lopez, Beatriz Blanco Rojo

The aim of this paper is to analyse the nature of the facilitators of continuous improvement (CI), proposing a classification of them and identifying the different profiles of…

One step further: application of metabolomics techniques on the geographical indication (GI) registration process

Mateus Manfrin Artêncio, Alvaro Luis Lamas Cassago, Janaina de Moura Engracia Giraldi, Silvia Inês Dallavalle Pádua, Fernando Batista Da Costa

A region can be registered as a geographical indication (GI) when its human or natural characteristics influence product attributes. However, GI registration is a complex process…

Big data analytics for supply chain risk management: research opportunities at process crossroads

Leonardo de Assis Santos, Leonardo Marques

The purpose of this study is to map current knowledge on big data analytics (BDA) for supply chain risk management (SCRM) while providing future research needs.

Cloud infrastructure enhancing product competitive advantage of tourism SMEs on online consumption values of tourists

Hsin-Yi Huang, Edward C.S. Ku, Chun-Der Chen

This research aimed to examine the role of cloud infrastructure capabilities of tourism small and medium-sized enterprises (SMEs) in the tourism supply chain, increasing the…

Life cycle and metrics to measure the resilience of business processes by considering resources

Joachim Stocker, Nils Herda, Jan Jürjens

Enterprises often face a wide variety of adverse events. Adverse events can have negative effects on organizations like failures of resources. In case resources fail, they are not…

Business model design and mass customization capability: is supply chain integration a missing link?

Jia Cheng, Songzheng Zhao, Taiwen Feng, Hongyan Sheng

This study aims to examine the impacts of the novelty-centered business model design (NBMD) and efficiency-centered business model design (EBMD) on mass customization capability…

Human-centric BPM: employee exploitation effects on knowledge-sharing behavior and CWB: a dual-path model and its consequences

Muhammad Faisal Malik, Qurat-ul-Ain Burhan, Shazia Akhtar, Muhammad Shafiq

The research intended to identify the impact of employee exploitation on knowledge-sharing behavior and withdrawal, not in isolation, but by taking psychological ownership and…