Business Process Management Journal: Volume 28 Issue 2

Success factors of process digitalization projects – insights from an exploratory study

Marie-Sophie Baier, Jannik Lockl, Maximilian Röglinger, Robin Weidlich

In an exploratory approach, the authors conducted a structured literature review to extract candidate process digitalization project (PDP) success factors (SFs) from the…

Trust-aware process design: the case of GoFood

Mahendrawathi ER, Carola Funke, Michael Rosemann, Franziska Goetz, Tabitha Marie Wruck

Trust is an increasingly important requirement for any business and as a result has become a contemporary design criterion for business processes. However, the literature to date…

Control flow versus communication: comparing two approaches to process modelling

Haleh Moattar, Wasana Bandara, Udo Kannengiesser, Michael Rosemann

Business process modelling integrates and visualizes relevant information essential for managing day-to-day business operations. It plays a critical role in the design and…

An employee-centered perspective on business processes: measuring “healthy business processes” and their relationships with people and performance outcomes

Julia A.M. Reif, Katharina G. Kugler, Mariella T. Stockkamp, Selina S. Richter, Valerie M. Benning, Lina A. Muschaweck, Felix C. Brodbeck

Traditional approaches to business processes and their management consider the “people dimension” as an antecedent of process performance. The authors complemented this approach…

Adoption of open innovation in the COVID-19 emergency: developing a process-based information coordination system

Gianluca Elia, Alessandro Margherita, Alessandro Massaro, Angelo Vacca

The COVID-19 pandemic has stimulated a global movement of open innovation initiatives aimed to provide knowledge and tools to support policy decisions and actions in the emergency…

Consistent modelling of hierarchical BPMN collaborations

Flavio Corradini, Andrea Polini, Barbara Re, Lorenzo Rossi, Francesco Tiezzi

This paper aims at supporting business process designers in modelling collaborative scenarios in terms of hierarchical BPMN collaboration diagrams, to enforce consistency among…

Do enabling management control systems stimulate innovation?

Daniele Cristina Bernd, Ilse Maria Beuren

The paper aims to analyze the influence of the enabling design of management control systems (MCS) on the intensity of use of management controls (budgeting and reengineering and…

Learning from sales and operations planning process implementation at ASTRO Inc.

Andre Tchokogué, Thomas Ngniatedema, Gilles Pache

The purpose of this case study is to develop a complete understanding of the sales and operations planning (S&OP) process implementation effort at ASTRO Inc. and to determine the…

BPMN pra GERAL: a framework to translate BPMN to a citizen language

Luiz Paulo Carvalho, Claudia Cappelli, Flavia Maria Santoro

This research work aims to expose the detailed construction of a framework for translation between Business Process Modeling and Notation (BPMN) and a citizen process language…

Understanding open data business models from innovation and knowledge management perspectives

Diego Corrales-Garay, Marta Ortiz-de-Urbina-Criado, Eva-María Mora-Valentín

This paper aims to analyse the open data business models (ODBMs) as a source of knowledge and innovation to generate economic and social value. A framework for understanding ODBMs…