Business Process Management Journal: Volume 27 Issue 7

Talent management processes and outcomes in a virtual organization

Alessandra Vecchi, Bice Della Piana, Rosangela Feola, Chiara Crudele

This paper investigates how global talent management processes are adopted and implemented in a virtual organization to successfully address the challenges of global work…

Assessing business process complexity based on textual data: Evidence from ITIL IT ticket processing

Nina Rizun, Aleksandra Revina, Vera G. Meister

This study aims to draw the attention of business process management (BPM) research and practice to the textual data generated in the processes and the potential of meaningful…

An exploration of green business process maturity based on ecolabels

Dries Couckuyt, Amy Van Looy

The discipline of business process management (BPM) is challenged by investigating how work is performed in organizations while simultaneously recognizing preeminent environmental…

Role of collaborative culture and knowledge management process for stimulating radical and incremental innovation: a comparative moderation approach

Muhammad Usman Shehzad, Jianhua Zhang, Phong Ba Le

The primary objective of this study is to assess the role of a collaborative culture in the organization’s knowledge management process (KMP) and how it is associated with radical…

Cross-sectoral process modelling for smart city development

Asmita Dessai, Vahid Javidroozi

Integration of city systems is needed to provide flexibility, agility and access to real-time information for the creation and delivery of efficient services in a smart and…

How macroeconomic indicators influence gold price management

Liya A, Qian Qin, Hafiz Waqas Kamran, Anusara Sawangchai, Worakamol Wisetsri, Mohsin Raza

This study purposes to measure the influencing relations between macroeconomic indicators and the prices of gold. Further study measures several factors with the gold price in the…

Impact of high-performance work practices in human resource management of health dispensaries in Qassim Region, Kingdom of Saudi Arabia, towards organizational resilience and productivity

Ibrahim Rashid Al-Taweel

The purpose of this study is to explore the effect of adopting categories of high-performance work practices (HPWPs) in human resource management (HRM) in some health dispensaries…

Strategy on development of innovative ecosystem in customer values

Xinxin Wang

In a fierce competition environment in which product prices fall sharply or even tend to be free, only by realizing differentiated customer value through continuous innovation can…

Effective implementation of Japanese quality methods during health pandemics

Abdallah Ali Abdallah

This study aims to help quality professionals in following a precise framework that maintains a company’s performance during health pandemics. In many companies, all quality…

The role of technical efficiency, market competition and risk in the banking performance in G20 countries

Yaoteng Zhao, Supat Chupradit, Marria Hassan, Sadaf Soudagar, Alaa Mohamd Shoukry, Jameel Khader

Recently, the financial sector has faced significant challenges regarding the market competition, its technical efficiency and risk factors around the globe and gain recent…

Tourism, environment and hotel management: an innovative perspective to address modern trends in contemporary tourism management

Chunhui Huo, Javaria Hameed, Muhammad Waqas Sadiq, Gadah Albasher, Wedad Alqahtani

This paper aims to provide a valid insight into consumers' minds while considering word of mouth (WOM), brand image and uniqueness as independent variables while considering the…