Business Process Management Journal: Volume 27 Issue 3

Serious games in business process management: a systematic literature review

Thiago Machado Leitão, Leonardo Luiz Lima Navarro, Renato Flórido Cameira, Edison Renato Silva

This study conducts a systematic literature review (SLR) on serious games in the BPM domain, in order to answer: RQ1 – what are BPM games' learning objectives and design…

Capturing the dynamics of interorganizational governance implementation: a process and cybernetic based conceptualization

Tao Zhang

The effectiveness of interorganizational governance is one of the most significant concerns of firms involved in supply chain management. Previous studies have extensively…

The strategic alignment between supply chain process management maturity model and competitive strategy

Inêz Manuele dos Santos, Caroline Maria de Miranda Mota, Luciana Hazin Alencar

This paper aims to propose a conceptual framework to integrate a maturity model to the supply chain (SC) strategy, in order to understand how a maturity model can be useful in…

Enabling situational awareness of business processes

Xiaohui Zhao, Sira Yongchareon, Nam-Wook Cho

The purpose of this research is to explore the ways of integrating situational awareness into business process management for the purpose of realising hyper automated business…

Public services: a standard process model following a structured process redesign

Kamal K. Mukherjee, Laura Reka, Rudina Mullahi, Keldi Jani, Jonida Taraj

Despite widespread adoption of business process reengineering (BPR) for better delivery efficiency of public services, a structured approach continues to elude the most…

Integration maturity analysis for a small citrus producers' supply chain in a developing country

Diego León Peña Orozco, Jesus Gonzalez-Feliu, Leonardo Rivera, Camilo Andres Mejía Ramirez

The purpose of this research is to determine the convenience of using a contract model as an integration mechanism for decision-making in a decentralized supply chain of small…

Systematic literature review – improving business processes by implementing agile

Anna Schmitt, Sabrina Hörner

Numerous approaches from the field of economics already exist for the improvement of business processes. In the field of software development, work has been done on improving…

Effects of continuous improvement in streamlining HRM practices

Vathsala Wickramasinghe, M.N. Chathurani

This study investigates the effect of continuous improvement initiatives in streamlining HRM practices in Sri Lanka.

Development of market-oriented strategies through cross-functional integration in the context of the food and beverage industry

Ana Beatriz Murillo Oviedo, Marcio Lopes Pimenta, Éderson Luiz Piato, Per Hilletofth

The objective of this study is to analyze how cross-functional integration contributes to the development of market-oriented strategies in the context of food and beverage…

Organizational ambidexterity: antecedents, performance and environmental uncertainty

Dimitrios Kafetzopoulos

This paper is to examine whether organizational ambidexterity leads to success. Moreover, it attempts to understand how proactiveness and quality orientation might create and…

Alignment patterns for process-oriented appraisals and rewards: using HRM for BPM capability building

Aygun Shafagatova, Amy Van Looy

While the business process management (BPM) literature highlights the significance of aligning employee appraisals and rewards practices with business processes, little is known…

Implementing process improvement initiative: the role of visualisation and standardisation methods

Mumin Abubakre, Amjad Fayoumi, Ismail Eleburuike

Due to the difficulties organisations face in implementing process improvement initiatives (PIIs), this research explores how visualisation and standardisation of business…

Ambidexterity in collaborative new product development processes

Kim Sundtoft Hald, Chiara Nordio

The objective of the present research is to explore how firms, when engaged in collaborative new product development (NPD) activities, may be understood to be successful or…