Business Process Management Journal: Volume 27 Issue 2

Adoption, use and management of process mining in practice

Thomas Grisold, Jan Mendling, Markus Otto, Jan vom Brocke

This study explores how process managers perceive the adoption, use and management of process mining in practice. While research in process mining predominantly focuses on the…

Aggregate metric model for evaluating business processes

Henry Chika Eleonu

The purpose of this paper is to present a business process measurement framework for the evaluation of a corpus of business processes modelled in different business process…

Managing business model innovation: an innovative approach towards designing a digital ecosystem and multi-sided platform

Nino Bernd Hoch, Stelian Brad

This study aims to increase understanding regarding the transformation of traditional business models, integrating digital technologies. The significance of digitisation within…

A framework for procurement process re-engineering in Industry 4.0

Shubham Tripathi, Manish Gupta

Procurement is a crucial part of supply chain management, consistently becoming a strategic vantage point in global competition. The industry 4.0 paradigm is transforming supply…

Development and application of a service design-based process for improvement of human resource management service quality

Arash Mashhady, Hamidreza Khalili, Ardalan Sameti

This research approaches human resource management (HRM) as a service and aims to develop and test a process for improving perceived HRM service quality.

Adoption of supply chain finance by small and medium enterprises in China

Xiaobo Li, Bao Jiang, Jian Li

Supply chain finance (SCF) is a promising financing solution for small and medium enterprises (SMEs). The study aims to highlight the determinants of the adoption of SCF and the…

A business process and portfolio management approach for Industry 4.0 transformation

Sophie Richard, Robert Pellerin, Jocelyn Bellemare, Nathalie Perrier

The purpose of this paper is to address the difficulties faced by manufacturing enterprises by providing a project portfolio management approach supporting the selection and…

Increasing the efficiency of business process through authentic leaders and follower's attitude

Muhammad Faisal Malik, Muhammad Asif Khan, Saqib Mahmood

Organizations take a more oriented approach to the management of business processes since business processes are core elements of organizational performance. The purpose of this…

Uncovering customer processes: the interactive questionnaire

Elisabeth Zsoka Palvölgyi, Jürgen Moormann

Insights about customers' processes of value creation are highly beneficial for companies striving to provide customers with added value in their processes. Customer processes…

Rethinking picking processes in e-grocery: a study in the multichannel context

Mar Vazquez-Noguerol, Iván González-Boubeta, Iago Portela-Caramés, J. Carlos Prado-Prado

Grocery sellers that have entered the online business must now carry out order fulfilment activities previously done by the customer. Consequently, in a context of online sales…

The spinner innovation model: understanding the knowledge creation, knowledge transfer and innovation process in SMEs

Pedro Mota Veiga, Ronnie Figueiredo, João J. M. Ferreira, Filipe Ambrósio

The objective of this article is to empirically study the influence of the characteristics of small- and medium-sized enterprises (SMEs) in the processes of knowledge creation…

Customer process-centric artefacts: a literature review

Elisabeth Zsoka Palvölgyi, Jürgen Moormann

Companies that strive to provide customers with value in their processes benefit from artefacts that allow them to better understand customer processes (CPs) and to influence CPs…

Modelling blockchain-based business processes: a comparative analysis of BPMN vs CMMN

Fredrik Milani, Luciano Garcia-Banuelos, Svitlana Filipova, Mariia Markovska

Blockchain technology is increasingly positioned as a promising and disruptive technology. Such a promise has attracted companies to explore how blockchain technology can be used…

The competing value framework model of organizational culture, innovation and performance

Ali Zeb, Fazal Akbar, Khawar Hussain, Adnan Safi, Muhammad Rabnawaz, Faheem Zeb

Innovation is the basic input to organizational endurance; therefore, the study of processes that support innovation should be of interest to practitioners and researchers alike…