Business Process Management Journal: Volume 27 Issue 1

A systematic literature review of process modeling guidelines and their empirical support

Diego Toralles Avila, Rubens Ideron dos Santos, Jan Mendling, Lucineia Heloisa Thom

Process modeling guidelines are a valuable instrument for increasing the quality of process models. Since finding and selecting suitable guidelines are challenging, this paper…

Conceptualizing on dynamically stable business processes operation: a literature review on existing concepts

Sérgio Guerreiro

The purposes of this paper are: (1) to identify what types of business process operation controllers are discussed in literature and how can they be classified in order to…

“Process of strategic planning and cognitive diversity as determinants of cohesiveness and performance”

Radoslaw Nowak

The purpose of this paper is to investigate the effects of the process of strategic planning on cohesiveness and performance in cognitively diverse units.

Enhancing patient flow in emergency department (ED) using lean strategies–an integrated voice of customer and voice of process perspective

Ali Alowad, Premaratne Samaranayake, Kazi Ahsan, Hisham Alidrisi, Azharul Karim

The purpose of this paper is to systematically investigate the patient flow and waiting time problems in hospital emergency departments (EDs) from an integrated voice of customer…

What influences the innovation environment in BPO companies?

Emanuel Soares Ponciano, Creusa Sayuri Tahara Amaral

The purpose of this paper is to present the factors that form the innovation environment in the Business Process Outsourcing (BPO) sector, from a case study in a Brazilian…

An examination of associations between business process management capabilities and the benefits of digitalization: all capabilities are not equal

Yvonne Lederer Antonucci, Annetta Fortune, Mathias Kirchmer

While organizations have learned to understand the importance of developing business process management (BPM) capabilities, digitalization now transforms business processes, and…

Business process modeling, implementation, analysis, and management: the case of business process management tools

Behjat Zuhaira, Naveed Ahmad

Significant numbers of business process management (BPM) projects fail. Their failure is attributed toward many factors. Among them, low quality of BPM is one reason. Some of the…

Blockchain-driven supply chain decentralized operations – information sharing perspective

Xiaofang Xue, Junpeng Dou, Yao Shang

Information sharing helps improve the efficiency of the supply chain. However, there are some problems in the multi-stage structure supply chain, such as untimely information…

IT-enabled organizational transformation: a structured literature review

Jan vom Brocke, Alexander Michael Schmid, Alexander Simons, Norizan Safrudin

This paper presents a structured literature review of studies on IT-enabled organizational transformation to determine the state of the art and to identify areas for future…

Breadth of external knowledge search in service sectors

Dragana Radicic

There is a dearth of empirical research on the impact of external knowledge search on innovation performance in different categories of service firms. This study explores the…

Supply chain communication and cultural compatibility: performance implications in the global manufacturing industry

Hung Nguyen, George Onofrei, Dothang Truong

Research has extensively focused on the cultural differences in supply chain collaboration while neglecting the importance of cultural similarities and compatible goals among…

Human factor in business process management: modeling competencies of BPM roles

Martin Hrabal, David Tuček, Vieroslav Molnár, Gabriel Fedorko

The study proposes competence models for the roles of process owners, process analysts and industrial engineers based on qualitative research.

Introducing a strategic perspective in lean thinking applications through system dynamics modelling: the dynamic Value Stream Map

Guido Noto, Federico Cosenz

Lean Thinking is an operation management discipline which aims to identify, map and analyse the activities forming a process to detect “value waste” and outline the most effective…

Organizational change as tension management: a grounded theory

Cristiano Ghiringhelli, Francesco Virili

Implementing automatic sorting operations in the parcel delivery industry can dramatically improve both capacity and service quality but demands radical and complex organizational…

A systematic literature review on the usage of eye-tracking in understanding process models

Rafael Batista Duarte, Denis Silva da Silveira, Vinícius de Albuquerque Brito, Charlie Silva Lopes

Business process modeling can involve multiple stakeholders, so it is natural that problems may occur during the designing and understanding processes. One way to perceive these…