Business Process Management Journal: Volume 26 Issue 7

A hierarchical model for critical success factors in apparel supply chain

Nighat Afroz Chowdhury, Syed Mithun Ali, Sanjoy Kumar Paul, Zuhayer Mahtab, Golam Kabir

Supply chain management plays an important role in sustaining businesses in today's competitive environment. Therefore, industrial managers are focusing on exploring the key…

Unpacking the relationship between external IT capability and open innovation performance: evidence from China

Su-Ming Wu, Xiu-Hao Ding

Information technology plays a critical role in the open innovation process. The purpose of this study is to explore the inner mechanism of external information technology (IT…

Similarities and differences between business process management and lean management

Mauricio Uriona Maldonado, Matheus Eduardo Leusin, Thiago Carrano de Albuquerque Bernardes, Caroline Rodrigues Vaz

Business process management (BPM) and lean management (LM) are both recognized for improving organizational performance through continuous improvement, yet their similarities and…

An integrated process-based approach to intellectual capital management

Oksana Lentjušenkova, Inga Lapiņa

Nowadays, the aspects of the intellectual capital (IC) management have become important, valuing it as an integral part of the organisation. Researchers emphasise the strategic…

Supplier flexibility and performance: an empirical research

Asuman Üstündağ, Mustafa C. Ungan

A literature review conducted for this study showed that although different aspects of supply chain flexibility have been studied, research on the factors affecting supplier…

Fostering knowledge creation to improve performance: the mediation role of manufacturing flexibility

José Pinheiro, Graça Miranda Silva, Álvaro Lopes Dias, Luis Filipe Lages, Miguel Torres Preto

The purpose of this study is to examine the mediating role of manufacturing flexibility in the relationship between knowledge creation, technological turbulence and performance…

Influence of artificial intelligence (AI) on firm performance: the business value of AI-based transformation projects

Serge-Lopez Wamba-Taguimdje, Samuel Fosso Wamba, Jean Robert Kala Kamdjoug, Chris Emmanuel Tchatchouang Wanko

The main purpose of our study is to analyze the influence of Artificial Intelligence (AI) on firm performance, notably by building on the business value of AI-based transformation…

A lean proposal: development of value stream mapping for L'Oreal's artwork process

Sid Ghosh, Kaitlin Lever

This research develops value stream mapping (VSM) for L'Oreal's artwork process, to eliminate waste, reduce lead time and identify stages that can be automated, which makes the…

Integrated approach for risk management in servitization decision-making process

Sarra Dahmani, Xavier Boucher, Didier Gourc, Sophie Peillon, François Marmier

The paper proposes an innovative systemic method helping decision-makers to control servitization transition process, through decision process risk diagnosis.

Using social networking applications to facilitate change implementation processes: insights from organizational change stakeholders

Muhammad Naeem

The failure rate of change is high amongst countries and cultures where collectivism, destructive politics and resistance are high. Therefore, change leaders are more focused on…