Business Process Management Journal: Volume 26 Issue 6

Towards successful strategies to overcome BPR implementation issues: case of Sri Lanka

M.F.F. Fasna, Sachie Gunatilake

Currently, most of the organisations that undertake business process reengineering (BPR) projects with the intention of enhancing their business performance are encountering…

Knowledge management in improving business process: an interpretative framework for successful implementation of AI–CRM–KM system in organizations

Sheshadri Chatterjee, Soumya Kanti Ghosh, Ranjan Chaudhuri

The purpose of this paper is to identify the critical success factors (CSFs) for AI-integrated CRM system for better knowledge management (KM) in organizations to improve business…

Design heuristics for customer-centric business processes

Lukas Frank, Rouven Poll, Maximilian Roeglinger, Rupprecht Lea

Customer centricity has evolved into a success factor for many companies, requiring all corporate activities – including business processes – to be aligned with customer needs…

Moderation effect of competence of knowledge and innovation: case of Bali

Irwan Usman, Haris Maupa, Muhammad Idrus, Siti Haerani, Nurjanna Nurjanna

This paper examines how market orientation and competence of knowledge reinforce the innovation and in turn improve the business performance.

Exploring potentials of digital nudging for business processes

Sandra Bammert, Ulrich Matthias König, Maximilian Roeglinger, Tabitha Wruck

Business process improvement is vital for organizations as business environments are becoming ever more volatile, uncertain, complex and ambiguous. Process improvement methods…

Business development through knowledge sharing among members of sectoral committees

Abobakr Aljuwaiber

This paper is an empirical study examining how sectoral committees function as knowledge networks within CCIs in Saudi Arabia. It employs the Madinah Chambers of Commerce and…

The learning and teaching area of AACSB standards: a process model framework

Goutam Kumar Kundu, Jyoti Prakas Majumdar

The paper aims to develop a process model for implementation in a business school setting, by doing a thorough analysis of the requirement of the Association to Advance Collegiate…

Requirements modeling of Web services-based business processes

Ayesha Afzal, Basit Shafiq, Shafay Shamail, Nabil Adam

This paper reviews existing business process (BP) modeling languages that are widely used in the industry as well as recent research work on modeling and analysis of BPs in the…

Effect of supply chain technology internalization and e-procurement on supply chain performance

Durgesh Pattanayak, Plavini Punyatoya

The purpose of this paper is to examine how e-procurement (EP) and supply chain technology internalization (SCTI) influence supply chain performance (SCP) through supply chain…

The impact of organisational culture, organisational structure and technological infrastructure on process improvement through knowledge sharing

Sergio J. Chión, Vincent Charles, José Morales

The purpose of this paper is to investigate the mediator role that knowledge sharing plays between organisational culture, organisational structure, and technology infrastructure…

A systematic literature review on BPMN extensions

Karim Zarour, Djamel Benmerzoug, Nawal Guermouche, Khalil Drira

Business Process Model and Notation (BPMN) is a generic language that is often extended by researchers, either for dealing with processes of specific domains or for improving the…

Agile business process management: A systematic literature review and an integrated framework

Peyman Badakhshan, Kieran Conboy, Thomas Grisold, Jan vom Brocke

Business Process Management (BPM) is key for successful organisational management. However, BPM techniques are often criticized for their inability to deal with continuous and…

Critical analysis of organizational change process: evidences from a steel company

Leandro Vedovato Silva, Rosley Anholon, Izabela Simon Rampasso, Dirceu Silva, Osvaldo Luiz Gonçalves Quelhas, Walter Leal Filho, Luis Antonio Santa-Eulalia

The purpose of this paper is to evaluate the main factors that influence the organizational change in a steel company.

Improving hospital patient flow: a systematic review

Raffaella Gualandi, Cristina Masella, Daniela Tartaglini

Improving hospital patient flow has become a policy priority, to effectively balance the increasing demands of an unknown and variable volume of patients with limited available…

An ERP success model based on agency theory and IS success model: The case of a banking institution in Africa

Jean Robert Kala Kamdjoug, Ransome Epie Bawack, Aurel Edith Tuessu Tayou

The purpose of this paper is to propose an enterprise resource planning (ERP) implementation model based on the agency theory and the Delone and McLean information systems (IS…

Identification and analysis of handovers in organisations using process model repositories

Michael Leyer, Deniz Iren, Banu Aysolmaz

Identifying handovers is an important but difficult to achieve goal for companies as handovers have advantages allowing for specialisation in processes as well as disadvantages by…

Warehousing process performance improvement: a tailored framework for 3PL

Giulia Baruffaldi, Riccardo Accorsi, Riccardo Manzini, Emilio Ferrari

Third-party logistic providers (3PLs) continuously strive for controlling and improving their performances to gain a competitive advantage. The challenging environment where they…

A new approach for improving work distribution in business processes supported by BPMS

José-Luís Pereira, João Varajão, Robbie Uahi

The purpose of this paper is regarding the execution of business processes by Business Process Management Systems (BPMS), during design-time modelers have to specify the potential…

Taxonomy of business value underlying motivations for e-HRM adoption: An empirical investigation based on HR processes

Placide Poba-Nzaou, Sylvestre Uwizeyemunugu, khadija Gaha, Mélanie Laberge

The purpose of this paper was to develop a taxonomy of organizations based on business value (BV) underlying electronic human resource management (e-HRM) adoption motivations.

Enabling continuous improvement in online teaching and learning through e-learning capability and maturity assessment

Mohammad Issack Santally, Yousra Banoor Rajabalee, Roopesh Kevin Sungkur, Mohammad Iqbal Maudarbocus, Wolfgang Greller

The University of Mauritius (UoM) established as a traditional face-to-face university has been engaged in distance education since 1993 and in e-learning since 2001 to establish…

Business intelligence and organizational performance: The role of alignment with business process management

Dalia Suša Vugec, Vesna Bosilj Vukšić, Mirjana Pejić Bach, Jurij Jaklič, Mojca Indihar Štemberger

Organizations introduce business intelligence (BI) to increase their performance, but often, this initiative is not aligned with the business process management (BPM) initiative…

Nexus of knowledge-oriented leadership, knowledge management, innovation and organizational performance in higher education

Ubaid Ur Rehman, Amjad Iqbal

The purpose of this research is to investigate the effect of knowledge-oriented leadership on organizational performance of higher education institutions (HEIs) and examine the…