Business Process Management Journal: Volume 26 Issue 2

Lessons from the “BPO journey” in a public housing company: toward a strategy for BPO

Marie-Therese Christiansson, Olof Rentzhog

Despite many efforts within organizations toward business process orientation (BPO), research on real-world experiences remains in its infancy. The purpose of this paper is to…

Toward robotic process automation implementation: an end-to-end perspective

Filipa Santos, Rúben Pereira, José Braga Vasconcelos

Robotic process automation (RPA) seeks to automate business processes, using software robots that interact with systems through their user interface, improving efficiency and…

A systematic review of Green Business Process Management

Dries Couckuyt, Amy Van Looy

Green Business Process Management (BPM) focusses on the ecological impact of business processes. Although it is an emerging field, different attitudes exist towards the…

Process management framework for chemical waste treatment laboratories

Alexandre Bevilacqua Leoneti, Danilo Vitorino dos Santos, Renato Santos da Silva, Alessandra Henriques Ferreira, Adriano César Pimenta, Sonia Valle Walter Borges de Oliveira

The purpose of this paper is to propose a process management framework for Chemical Waste Treatment Laboratories (CWTL) that can be used as a management tool to identify and…

A framework for addressing the challenges of business process change during enterprise systems integration

Vahid Javidroozi, Hanifa Shah, Gerald Feldman

Enterprise systems integration (ESI) is necessary for today’s business environment to access real-time data and quickly respond to fluctuating market demand. business process…

Green supply chain management and business performance: The mediating roles of environmental and operational performances

Ayman Bahjat Abdallah, Wafaa Shihadeh Al-Ghwayeen

The purpose of this paper is to examine the impact of green supply chain management on environmental performance (EP), operational performance (OP), and business performance in…

A process architecture pattern and its application to designing health services: emergency case

Oscar Barros

The purpose of this paper is to present a process architecture pattern for designing particular components of a complex service. The proposal emphasizes the design of the service…

Improving parent teacher meeting process through business process management life-cycle approach

Fazal Elahi, Ahmad Raza Bilal

The purpose of this paper is to propose and validate the process of parent teacher meeting in private schools through applying BPM life-cycle approach and using quality tools to…

Application of formal methods to modelling and analysis aspects of business process reengineering

Junaid Haseeb, Naveed Ahmad, Saif U.R. Malik, Adeel Anjum

Business process (BP) reengineering is defined as reinventing BPs either structurally or technically to achieve dramatic improvements in performance. In any business process…

Digital transformation of global business processes: the role of dual embeddedness

Peter Ekman, Peter Thilenius, Steven Thompson, Jonathan Whitaker

While much existing research on multinational corporation (MNC) digital transformation has followed a linear design and implementation logic using cross-sectional data, the…

Navigating through institutional complexity: adoption of a process view in functional organizations

Anastasiya Henk, Terje Fallmyr

The purpose of this paper is to contribute to the ongoing debate on the appropriate organizational design for the process management implementation. Using the lens of…

An alternative method for refined process structure trees (RPST)

Yongsun Choi, N. Long Ha, Pauline Kongsuwan, Kwan Hee Han

The refined process structure tree (RPST), the hierarchy of non-overlapping single-entry single-exit (SESE) regions of a process model, has been utilized for better comprehension…

Improving systemic success factors in a university to achieve more effective and efficient operations: Using the PrOH modelling methodology

Ben Clegg

The purpose of this paper is to improve the efficacy of professional support services and teaching processes within a leading UK university so that they align better to changing…

Reengineering of the software development process in a technology services company

Laura P. Lopez-Arredondo, Cynthia B. Perez, Jesus Villavicencio-Navarro, Kathya E. Mercado, Martin Encinas, Patricia Inzunza-Mejia

The purpose of this paper is to address the need of a reengineering of the software development process in a Mexican technology services company. In general, the main risk faced…