Business Process Management Journal: Volume 23 Issue 5

e-Business critical success factors: toward the development of an integrated success model

Loukas K. Tsironis, Katerina D. Gotzamani, Theofilos D. Mastos

e-Business (e-B) organization is an integrated synergy of internet and supply chain. It is an organizational environment which consists of associations among suppliers, customers…

The development of service provider’s BPO-IT framework

Charles Ikerionwu, David Edgar, Edwin Gray

The decision to operate BPO-IT organisational model by a business process outsourcing (BPO) service provider has far reaching benefits. The purpose of this paper is to develop a…

Open innovation: effects from external knowledge sources on abandoned innovation projects

Tina Lundø Tranekjer

Innovation projects are often risky and costly. But not all innovation projects lead to commercialisation; some are abandoned, and these abandoned innovation projects can be…

Meeting halfway: Assessing the differences between the perceptions of ERP implementers and end-users

Pamella Drummond, Fernando Araujo, Renata Borges

The purpose of this paper is to investigate the large case of enterprise resource planning (ERP) system implementation in Latin America, performed between 2011 and 2015 in a…

Explorative learning strategy and its impact on creativity and innovation: An empirical investigation among ICT-SMEs

Naser Valaei, Sajad Rezaei, Maryam Emami

The purpose of this paper is to examine the structural relationships among explorative learning strategy, improvisational creativity, compositional creativity, and innovation in…

Value co-creation in maintenance services: case study in the mechanical industry

Eduardo Luiz Braun, Giancarlo Medeiros Pereira, Miguel Afonso Sellitto, Miriam Borchardt

The purpose of this paper is to analyze a contract-based relationship for value co-creation and gain-sharing between two companies for the purpose of industrial maintenance…

Exploration of the product phase-out process in manufacturing firms: A human factor perspective

Regina Wagner, Nizar Abdelkafi, Thorsten Blecker

In today’s dynamic environment with shortened product life cycles, phase-outs because of product elimination are becoming increasingly frequent. Research on the phase-out process…

Aligning customer requirements and organizational constraints to service processes and strategies

George Paltayian, Katerina D. Gotzamani, Andreas C. Georgiou, Andreas Andronikidis

Recognizing the fundamental role of quality as a means to differentiate service organizations, the purpose of this paper is to propose a strategic decision making framework for…

Detecting violation of business constraints in declarative process execution: a case study

Vitus S.W. Lam

Declarative process modelling is a constraint-centric approach that treats business rules as first-class citizens in business process models. Augmenting the declarative process…

Effects of supply chain agility on profitability

Reza Abdoli Bidhandi, Changiz Valmohammadi

The purpose of this paper is to identify factors affecting agile supply chain and evaluate the effect of these factors on profitability. To that end, after reviewing the…