Business Process Management Journal: Volume 23 Issue 2

Exploring the dynamic capabilities required for servitization: The case process industry

Tiina Kanninen, Esko Penttinen, Markku Tinnilä, Kari Kaario

The purpose of this paper is to examine what kinds of capabilities are required by process industry companies as they move toward servitization. The authors proceed in two steps…

Empty truck trips problem at container terminals: A review of causes, benefits, constraints and solution approaches

Samsul Islam

The purpose of this paper is to explore, through a synthesis of the literature, the causes, benefits, constraints and ways for reducing the number of empty trips made by container…

Exploring the intersection of business process improvement and BPM capability development: A research agenda

Martin Lehnert, Alexander Linhart, Maximilian Roeglinger

Despite an obvious connection, business process improvement and business process management (BPM) capability development have been studied intensely, but in isolation. The authors…

Towards Mode 2 knowledge production: Analysis and proposal of a framework for research in business processes

Douglas Rafael Veit, Daniel Pacheco Lacerda, Luis Felipe Riehs Camargo, Liane Mahlmann Kipper, Aline Dresch

Research in business processes has been developed around a disciplinary approach toward the production of traditional knowledge, known as Mode 1. The problems studied with this…

Mapping knowledge networks for organizational re-design in a rehabilitation clinic

Lorella Cannavacciuolo, Luca Iandoli, Cristina Ponsiglione, Virginia Maracine, Emil Scarlat, Adriana Sarah Nica

The purpose of this paper is to present a social network approach for identification of micro-organizational re-design interventions to make more efficient and fluid the knowledge…

The mediating role of product and process innovations on the relationship between knowledge management and operational performance in manufacturing companies in Jordan

Ahmad Fathi Al-Sa’di, Ayman Bahjat Abdallah, Samer Eid Dahiyat

The purpose of this paper is to investigate the effects of knowledge management (KM) on product and process innovations, as well as on operational performance (OP). In addition…

The prioritization and categorization method (PCM) process evaluation at Ericsson: a case study

Jens Ohlsson, Shengnan Han, Harry Bouwman

The purpose of this paper is to demonstrate and evaluate the prioritization and categorization method (PCM), which facilitates the active participation of process stakeholders…

Business process point analysis: survey experiments

Maruscia Baklizky, Marcelo Fantinato, Lucineia Heloisa Thom, Violeta Sun, Patrick C.K. Hung

The purpose of this paper is to present business process point analysis (BPPA), a technique to measure business functional process size, based on function point analysis (FPA)…

Using the critical process targeting method to improve SMEs’ process understanding: A tale of two Australian case studies

Kristy de Salas, Ian J. Lewis, Craig Huxley

Small- and medium-sized enterprises (SMEs) exhibit limited understanding of their business processes. This lack of understanding limits the potential of these businesses and is a…

Improving logistics processes of surgical instruments: case of RFID technology

Afrooz Moatari-Kazerouni, Ygal Bendavid

Since mid-2000s, hospitals have begun implementing radio-frequency identification (RFID) technology in order to improve their operations. The purpose of this paper is to explore…