Business Process Management Journal: Volume 22 Issue 1

Comprehensive review of literature survey articles on ERP

Tingting Huang, Kazuhiko Yasuda

The purpose of this paper is to highlight the current status of enterprise resource planning (ERP) field and address some issues in literature reviews, the authors conduct a…

Organizational knowledge generation: lessons from online communities

Fouad Zablith, Samer Faraj, Bijan Azad

Knowledge capturing and sharing within an organization have been extensively studied in the literature. In this stream of work, an influential focus is on the process of encoding…

Combining modelling and simulation approaches: How to measure performance of business processes

Stefania Bisogno, Armando Calabrese, Massimo Gastaldi, Nathan Levialdi Ghiron

– The purpose of this paper is to provide a method for analysing and improving the operational performance of business processes (BPs).

Business analysis techniques in business reengineering

Delvin Grant

Using 12 case studies, the purpose of this paper is to investigate the use of business analysis techniques in BPR. Some techniques are used more than others depending on the fit…

Drivers of supply chain integration and the role of organizational culture: Empirical evidence from Indonesia

Erlinda N. Yunus, Suresh K. Tadisina

Supply chain integration (SCI) is a set of practices driven by many factors and circumstances. The purpose of this paper is to examine firms’ internal and external drivers of SCI…

Business process rearrangement and renaming: A new approach to process orientation and improvement

Ali Khosravi

Process orientation, which involves managing organizations based on horizontal end-to-end processes, has been shown to increase the quality of products/services, decrease costs…

Metadata analysis of knowledge management in supply chain: Investigating the past and predicting the future

Vishal Ashok Bhosale, Ravi Kant

The purpose of this paper is to present a comprehensive and useful insight into the knowledge management (KM) in the supply chain (SC) research and provide gaps and future…

How to go from strategy to results? Institutionalising BPM governance within organisations

Tomislav Hernaus, Vesna Bosilj Vuksic, Mojca Indihar Štemberger

The purpose of this paper is to examine how business process management (BPM) is incorporated within organisational structure. The authors demonstrate how a strategic interest in…

Organisational capabilities for internal complexity: an exploration in the Coop stores

Alberto Felice De Toni, Giovanni De Zan, Cinzia Battistella

Managing organizations in complex environments is a major challenge. Complexity is not only due to the external environment (market and/or technological turbulence) but also to…

BPM for supporting customer relationship and profit decision

Henry Lau, Dilupa Nakandala, Premaratne Samaranayake, Paul K. Shum

As a response to increasing global market competition, companies in various industries tend to identify and manage customer relationship to increase profit performance. Companies…