Business Process Management Journal: Volume 21 Issue 6

Unleashing a decisive approach to manage quality costs through behavioural investigation

Arvind Chopra, Bikram Jit Singh

Nowadays companies in the world are selling products by keeping quality as a central value for the customer. Quality-related costs arise from a series of activities performed in…

Dynamic product line for Business Process Management

Roberto dos Santos Rocha, Marcelo Fantinato, Lucinéia Heloisa Thom, Marcelo Medeiros Eler

The purpose of this paper is to present the proposal of a Product Line (PL)-based approach for Business Process Management (BPM) projects that cover the entire BPM lifecycle and…

Knowledge acquisition and product innovation flexibility in SMEs

Ying Liao, Jane Barnes

The purpose of this paper is to examine the role that knowledge acquisition (KA) plays in creating product innovation flexibility (PIF) in SMEs. The paper also examines two of the…

Towards the identification of important strategic priorities of the supply chain network: An empirical investigation

Loukas K. Tsironis, Panagiotis Petros Matthopoulos

Supply chain (SC) is a homogeneous and interconnected network of firms which manages supplies, storages and handles material, information, personnel, equipment and final products…

A study of inhibitors to transparency in red meat supply chains in Gulf cooperation council (GCC) countries

Mohd. Nishat Faisal

The purpose of this paper is to investigate the variables for the non-existence of transparency information in red meat supply chains operating in Gulf cooperation council (GCC…

A modified innovation model for e-trading systems in South Korean businesses

Ka Young Oh, Lorraine Warren

– The purpose of this paper is to explore the adoption, use, and performance of e-trade systems in South Korean businesses.

Enterprise resource planning: identifying relationships among critical success factors

Veena Bansal, Ankit Agarwal

The purpose of this paper is to establish that there are causal relationships among critical success factors (CSFs) associated with an enterprise resource planning (ERP) project…

An integrated model of factors affecting consumer attitudes towards online shopping

Mamoun N. Akroush, Mutaz M. Al-Debei

The purpose of this paper is to examine an integrated model of factors affecting attitudes toward online shopping in Jordan. The paper introduces an integrated model of the roles…

Organizational climate research: a proposed approach focused on banking institutions

Guilherme Luz Tortorella, Laurence Escobar, Cláudia Rodrigues

The use of the general satisfaction index (GSI) concept is a great way to measure the organizational climate. However, the traditional concept has an inaccurate calculation…

Process mining through artificial neural networks and support vector machines: A systematic literature review

Ana Rocío Cárdenas Maita, Lucas Corrêa Martins, Carlos Ramón López Paz, Sarajane Marques Peres, Marcelo Fantinato

Process mining is a research area used to discover, monitor and improve real business processes by extracting knowledge from event logs available in process-aware information…