Business Process Management Journal: Volume 21 Issue 2

Actors’ interaction in the ERP implementation literature

Bambang Purwoko Kusumo Bintoro, Togar Mangihut Simatupang, Utomo Sarjono Putro, Pri Hermawan

The purpose of this paper is to identify the existence of studies, by exploring the current literatures, on interaction among actors in Enterprise Resource Planning (ERP…

From business process management to customer process management

Peter Trkman, Willem Mertens, Stijn Viaene, Paul Gemmel

The purpose of this paper is to argue that in order to achieve customer centricity through business process management (BPM), companies have to obtain the profound understanding…

Linking operations strategy to the corporate strategy process: a practice perspective

Emmanuel D. Adamides

The purpose of this paper is to provide a micro-level, human-activity-centred interpretative framework for the way operations strategy is formed, linked and aligned with…

What drives the disintegration of the loan origination value chain in the banking business

Enzo Scannella

The purpose of this paper is to analyze the vertical disintegration of the bank loan origination value chain. This paper conducts a study on the credit information market from the…

Process performance measurement system – towards a customer-oriented solution

Uwe Wieland, Marco Fischer, Marcus Pfitzner, Andreas Hilbert

Based on a systematic literature review, requirements on a PPMS are identified in order to derive concrete demands and design features for such a system by using quality function…

The impact of implementation process on the perception of enterprise resource planning success

Alberto Felice De Toni, Andrea Fornasier, Fabio Nonino

The purpose of this paper is to investigate the impact of the implementation process on the ERP’s success in the post-adoption stage, measured as system’s acceptance, reliability…

Process improvement through economically driven routing of instances

Manuel Bolsinger, Anna Elsäßer, Caroline Helm, Maximilian Röglinger

Process improvement is a fundamental activity of the business process management (BPM) lifecycle. However, practitioners still lack concrete guidance and adequate objectives for…

Offshoring: Relocation of production processes towards low-cost countries through the project management & process reengineering performance model

Fabio De Felice, Antonella Petrillo, Alessandro Silvestri

Nowadays, especially after the recent financial downturn, companies are looking for much more efficient and creative business processes management. They need to place better…

Promotion and evolution of sustainability performance measurement systems from a perspective of business process management: From a literature review to a pentagonal proposal

Silvia Inês Dallavalle Pádua, Charbel José Chiappetta Jabbour

The purpose of this paper is to create a conceptual proposal that considers the relevant aspects to guide the promotion and evolution of corporate sustainability performance…

Improving the efficiency of public administrations through business process reengineering and simulation: A case study

Marta Rinaldi, Roberto Montanari, Eleonora Bottani

The purpose of this paper is to propose a business process reengineering (BPR) approach to a public administration of Italy, to first assess the efficiency of the administration…