Business Process Management Journal: Volume 20 Issue 6

Exploring location-dependency in process modeling

Xinwei Zhu, Jan Recker, Guobin Zhu, Flávia Maria Santoro

Context-awareness has emerged as an important principle in the design of flexible business processes. The goal of the research is to develop an approach to extend context-aware…

An empirical study of a novel managing customer power model and business performance in the mobile service industry

Youseef Alotaibi, Fei Liu

The purpose of this paper is to investigate the impact of dividing the companies’ customers into different priority groups to be served according to their payment history and…

Evolving readiness index for overhauling the retailing sector through retailing process reengineering implementation

Sidhartha S. Padhi, Sarat K. Jena, Ingmar Zanger, Kanwal Kapil

The purpose of this paper is to examine the state of readiness of the Indian retailing sector for the implementation of mobile retailing applications. It also identifies the most…

Does ERP integration foster Cross-Functional Awareness? Challenging conventional wisdom for SMEs and large French firms

Rolande Marciniak, Redouane E.L. Amrani, Frantz Rowe, Frédéric Adam

The purpose of this paper is to explore the concept of Cross-Functional Awareness (CFA) and to question how firm size influences the impact of ERP implementation strategies on…

A holistic and integrated approach to theorizing strategic alliances of small and medium-sized enterprises

Fang Zhao

The purpose of this paper is to seek to deliver a new and holistic insight on small- and medium-sized enterprise (SME) strategic alliances in terms of the precursor, motivations…

A pricing approach for service companies: service blueprint as a tool of demand-based pricing

Armando Calabrese, Federico De Francesco

Demand-based pricing fixes price according to customers’ perceptions of service value and to their resulting willingness to pay. This pricing approach enables service companies to…

A process improvement approach based on the Value Stream Mapping and the Theory of Constraints Thinking Process

Tatiane Pereira Librelato, Daniel Pacheco Lacerda, Luís Henrique Rodrigues, Douglas Rafael Veit

The purpose of this paper is to present a case of integration between the processes modeling by using the Value Stream Mapping (VSM) and the Thinking Process of the Theory of…

Introduction of electronic documents: how business process simulation can help

Michael Leyer, Maximilian Hollmann

Many companies still use paper documents within their service processes, which is supposed to be inefficient, and a digitalisation of documents is a promising alternative…

A process model of managing organizational change during business process redesign

Arijit Sikdar, Jayashree Payyazhi

Business process implementation has been primarily seen as a redesign of the workflow with the consequent organizational change assumed to be taking place automatically or through…