Business Process Management Journal: Volume 20 Issue 5

Business process management system and activities: Two integrative definitions to build an operational body of knowledge

Alessandro Margherita

Business process management (BPM) is still mostly associated with methods and software tools for process modeling, automation and redesign/performance analysis, with limited…

Disentangling customer orientation – executive perspective

Hannu Saarijärvi, Hannu Kuusela, Kari Neilimo, Elina Närvänen

Despite the fact that customer orientation is increasingly used as a strategic guideline to ensure companies’ long-term success, it is too often left at conceptual level without…

An ECRS-based line balancing concept: a case study of a frozen chicken producer

Pornthipa Ongkunaruk, Wimonrat Wongsatit

The purpose of this paper is to improve the productivity of a large-sized frozen chicken manufacturer in Thailand. It analyses the production process based on work study…

Wand and Weber's good decomposition conditions for BPMN : An interpretation and differences to Event-Driven Process Chains

Florian Johannsen, Susanne Leist, Reinhold Tausch

The purpose of this paper is to specify the decomposition conditions of Wand and Weber for the Business Process Model and Notation (BPMN). Therefore, an interpretation of the…

Customer requirements based ERP customization using AHP technique

Sudhaman Parthasarathy, Maya Daneva

Customization is a difficult task for many organizations implementing enterprise resource planning (ERP) systems. The purpose of this paper is to develop a new framework based on…

Development of an integrated model for RFID extension

Mohammad Alamgir Hossain

In the literature, a number of models have been developed that explain the adoption behavior of a technological innovation. Similarly, most research explaining the continuance…

Business process redesign project success: the role of socio-technical theory

Junlian Xiang, Norm Archer, Brian Detlor

The purpose of this paper is to seek to advance business process redesign (BPR) project research through the generation and testing of a new research model that utilizes formative…