Business Process Management Journal: Volume 20 Issue 1

Determining the core activities in the order fulfillment process: an empirical application

Tomas F. Espino-Rodríguez, Manuel Rodríguez-Díaz

This work examines the relationship between internal and relational capabilities and the creation of value to the end consumer in the case of the process of receipt, manufacture…

Modeling the enablers of organizational commitment

Mohd. Nishat Faisal, Bader A. Al-Esmael

Organizational commitment (OC) has important implications for both individuals and organizational outcomes. This paper aims to present an approach to understand the dynamics…

Which capabilities matter for successful business process change?

Marlen Christin Jurisch, Wolfgang Palka, Petra Wolf, Helmut Krcmar

Business process change (BPC) initiatives are complex endeavors, which require many different sets of capabilities from the organization (e.g. IT, change management, project…

An integrated framework to support the process of green management adoption

Stefano Garzella, Raffaele Fiorentino

– The purpose of this paper is to develop an integrated framework that aims to support the commitment of managers to green management and environmental strategies.

BPM capability development – a matter of contingencies

Bjoern Niehaves, Jens Poeppelbuss, Ralf Plattfaut, Joerg Becker

Business process management (BPM) is a key concept in information systems (IS) research that helps to connect business strategy with the use of technology in an organization…

The process and structure of user participation: a BPM system implementation case study

Benny M.E. de Waal, Ronald Batenburg

The aim of this study is to debunk the relationship between user participation practices and the development and success of information systems/information technology…

Pareto-principle application in non-IT supported CRM processes: A case study of a Dutch manufacturing SME

Ibrahim Elbeltagi, Thijs Kempen, Elaine Garcia

This research covers a rather unexplored area of customer relationship management (CRM) by questioning the mechanism between on the one hand the Pareto-principle and on the other…

How “critical” are the critical success factors (CSFs)?: Examining the role of CSFs for ERP

Jiwat Ram, David Corkindale

The authors aim to examine the literature on enterprise resource planning (ERP) to establish whether the critical success factors (CSFs) for achieving stages of an ERP project…