Business Process Management Journal: Volume 18 Issue 4

Flexible strategic framework for managing forces of continuity and change in retail banking business processes in India

V.K. Gupta

Retail banking is mass market banking where individual customers use local branches of large commercial banks for services such as savings and checking accounts, mortgages…

Process improvement: the case of a drugs manufacturing company

Uche Nwabueze

Based on a case study of a drugs manufacturing plant in the UK, the purpose of this paper is to demonstrate how best to improve manufacturing processes using a hybrid model of…

Integration of value stream mapping and agent‐based modeling for OR improvement

Yikun Xie, Qingjin Peng

The purpose of this paper is to present the research for improvement of the operating room in a hospital, to reduce patient waiting time and increase the resource utilization.

Achieving impact with clinical process management in hospitals: an inspiring case

Peter Rohner

In the OECD countries, hospitals face increased financial restrictions and competition. Process orientation is an essential means of remaining competitive. A wide range of…

Beyond process monitoring: a proof‐of‐concept of event‐driven business activity management

Christian Janiesch, Martin Matzner, Oliver Müller

The purpose of this paper is to show how to employ complex event processing (CEP) for the observation and management of business processes. It proposes a conceptual architecture…

Area activity analysis (AAA): a key 1990s tool put on the back burner

H. James Harrington

The purpose of this paper is to align accountability and responsibility of each level of the organization and to establish internal and external customer supplier relationships…

A framework for the alignment of business model and business processes: A generic model for trans‐sector innovation

Sam Solaimani, Harry Bouwman

The creation of a service is enabled by a “strategic‐level” business model (BM), while the implementation or execution of the service is described by “operational‐level” business…

How do supplier development programs affect suppliers?: Insights for suppliers, buyers and governments from an empirical study in Mexico

Pilar Arroyo‐López, Elsebeth Holmen, Luitzen de Boer

The purpose of this paper is to evaluate the effects of supplier development programs on the short‐term performance of suppliers and the more long‐term development of their…