Table of contents
Organizational routine breach response and knowledge management
James M. BloodgoodThe purpose of this paper is to propose the organizational knowledge effects of organization routine breach response.
A review of customer relationship management: successes, advances, pitfalls and futures
Bang Nguyen, Dilip S. MutumThe purpose of this paper is to provide academics and practitioners working with customer relationship management (CRM) with a review of key topics, such as advances in CRM, the…
A nomological model of RFID privacy concern
Yu “Andy” Wu, Victor R. Prybutok, Chang E. Koh, Bartlomiej HanusRadio frequency identification (RFID) can bring a lot of benefits to supply chain management. However, privacy issues caused by RFID surface constantly and can impede widespread…
Adoption of CRM technology in multichannel environment: a review (2006‐2010)
Preety Awasthi, Purnima S. SangleThe purpose of this paper is to review state‐of‐art literature on adoption of CRM technology, including the CRM in multichannel environment and provide a comprehensive view of…
A business continuity management maturity model for the UAE banking sector
Kasim Randeree, Ashish Mahal, Anjli NarwaniOrganisations utilise Business Continuity Management (BCM) to support sustained performance of electronic systems on which their core activities are based. These organisations…
Process mining: from theory to practice
Chris J. Turner, Ashutosh Tiwari, Richard Olaiya, Yuchun XuThe purpose of this paper is to present a comparison of a number of business process mining tools currently available in the UK market. An outline of the practice of business…
Managerial implications from Indian case studies on e‐reverse auctions
Samir K. SrivastavaThe purpose of this paper is to investigate e‐reverse auctions (eRA) implementation experiences across a diverse group of firms and sectors in the Indian context, to derive useful…
Business process management: a missing link in business education
Ravi SeethamrajuThe purpose of this paper is to analyse the inadequacies of current business education in the context of “process”. It presents an analysis of the background to business processes…
ISSN:
1463-7154e-ISSN:
1758-4116ISSN-L:
1463-7154Renamed from:
Business Process Re-engineering & Management JournalOnline date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Elena-Madalina Vatamanescu