Business Process Management Journal: Volume 16 Issue 1

Are we really competent?: Assessing organizational ability in delivering IT benefits

Mário Caldeira, Gurpreet Dhillon

The purpose of this paper is to present organizational competencies for gaining information technology (IT) benefits within organizations. Following the analysis of 16 in‐depth…

The performance impact of business process standardization: An empirical evaluation of the recruitment process

Björn Münstermann, Andreas Eckhardt, Tim Weitzel

The purpose of this paper is to show if business process standardization (BPS) has an impact on business process performance and should be considered as both a valid business…

Knowledge management structure and human capital development in Indian manufacturing industries

M Birasnav, S Rangnekar

Organizations are constantly striving to develop and enhance knowledge of employees who involve in strategic business processes by which they aim for an organizational knowledge…

Methodological choices in enterprise systems research

Melissa Sedmak, Phil Longhurst

The purpose of this paper is to present the choices to researchers when approaching the topic of enterprise systems from a social science perspective.

Experiences of implementing process management: a multiple‐case study

Klara Palmberg

Process management is becoming an essential part of contemporary organizations in all industries. However, many organizations experience problems during the implementation of a…

Measurement in business processes: a systematic review

Laura Sánchez González, Félix García Rubio, Francisco Ruiz González, Mario Piattini Velthuis

The purpose of this paper is to analyze the current state of the art and trends with regard to business process measurement by means of a systematic review of literature.

The effects of process orientation: a literature review

Markus Kohlbacher

The purpose of this paper is to carry out a literature review of studies that have analyzed the effects of process orientation (PO).

Matching service strategies, business models and modular business processes

Anu H. Bask, Markku Tinnilä, Mervi Rajahonka

In recent decades, supply chains have diverged and new types of services and operators have emerged in the logistics sector. The purpose of this paper is to focus on analyzing…

Opportunities and constraints: the current struggle with BPMN

Jan Recker

The business process modeling notation (BPMN) is an increasingly important standard for process modeling and has enjoyed high levels of attention in business practice. In this…

Measuring the impact of research

Rebecca Marsh