Business Process Management Journal: Volume 15 Issue 6

A business process outsourcing framework based on business process management and knowledge management

E. Mahmoodzadeh, Sh. Jalalinia, F. Nekui Yazdi

Nowadays, outsourcing has proved to be an enterprise management strategy in the face of globalization and growing competition. The decision to outsource a business process for any…

An integrated model for business process measurement

Vincent C. Yen

Research in the evaluation of business processes (BPs) seems to have missed those of BP modeling techniques. Past studies on evaluations have focused in most cases on a single…

Avoiding quality fade in Chinese global supply chains: Designing appropriate governance structures

Peter Enderwick

China's increasing importance as a major global supplier has coincided in recent years with a number of disturbing cases of quality fade (sudden unexpected deteriorations in…

Process view and cost management of a new surgery technique in hospital

Lino Cinquini, Paola Miolo Vitali, Arianna Pitzalis, Cristina Campanale

The purpose of this paper is to analyze the potentiality in the application of process analysis and activity‐based costing (ABC) in a healthcare setting to produce usable, useful…

Role of process knowledge in business process improvement methodology: a case study

Ravi Seethamraju, Olivera Marjanovic

The purpose of this paper is to analyse the importance and role of process knowledge in the business process (BP) improvement methodology with the help of a case study.

Challenges of business processes management in healthcare: Experience in the Irish healthcare sector

Markus Helfert

The purpose of this paper is to outline a framework for analyzing healthcare process management projects. By using this framework, it seeks to analyze a system implementation in…

House of risk: a model for proactive supply chain risk management

I. Nyoman Pujawan, Laudine H. Geraldin

Increasingly, companies need to be vigilant with the risks that can harm the short‐term operations as well as the long‐term sustainability of their supply chain (SC). The purpose…

Managing requirements in ICT companies

Matti Mottonen, Pekka Belt, Janne Harkonen, Binshan Lin

Requirements management has become a challenge for new product development (NPD) as products are getting increasingly complicated and customer segments more fragmented. The…