Business Process Management Journal: Volume 14 Issue 4

The role of trust in supply chain governance

Anupam Ghosh, Jane Fedorowicz

The purpose of this paper is to provide and illustrate a framework for the role of governance mechanisms in information sharing among supply chain members. The importance of trust…

Integration of queuing network and IDEF3 for business process analysis

Ki‐Young Jeong, Hyunbo Cho, Don T. Phillips

The purpose of this paper is to provide a framework and prototype software to use IDEF3 descriptions as a knowledge base from which a queuing network (QN) analysis is performed to…

Business process management in a Brazilian public research centre

Odemilson Fernando Sentanin, Fernando César Almada Santos, Charbel José Chiappetta Jabbour

The purpose of this paper is to analyse how a Brazilian public research centre implemented business process management (BPM) highlighting the challenges of change that have to be…

Assessing readiness for business process reengineering

Neda Abdolvand, Amir Albadvi, Zahra Ferdowsi

The purpose of this paper is to propose how to minimize the risks of implementing business process reengineering (BPR) by measuring readiness. For this purpose, the paper proposes…

Analysis of interactions among the variables of supply chain performance measurement system implementation

Parikshit Charan, Ravi Shankar, Rajat K. Baisya

The purpose of this paper is to determine the key supply chain performance measurement system (SCPMS) implementation variables, on which the top management should focus, so as to…

Adoption and risk of ERP systems in manufacturing SMEs: a positivist case study

Placide Poba‐Nzaou, Louis Raymond, Bruno Fabi

In order to deepen the knowledge and further advance theory on enterprise resource planning (ERP) implementation in small‐ to medium‐sized enterprises (SMEs), this paper seeks to…

Impacts of business vision, top management support, and external expertise on ERP success

Princely Ifinedo

The purpose of this paper is to investigate the impact of such contingency factors as top management support, business vision, and external expertise, on the one hand, and…

Eyes, ears and technology: An evaluation of the use of video‐conferencing in BPR workshops

James Carr, Pat Gannon‐Leary, Bernadette Allen, Patsy Beattie‐Huggan, Anne McMurray, Nishka Smith

The purpose of this paper is to evaluate the effectiveness of video‐conferencing as a suitable technology for business process reengineering (BPR) training of 12 health sector…

Special issue on the impact of electronic commerce on supply chain