Business Process Management Journal: Volume 13 Issue 1

Methodology for determining key internal business processes based on critical success factors: A case study in furniture industry

Henry Quesada, Rado Gazo

The purpose of this study is to develop a methodology to help manufacturers determine and rank key internal business processes based on critical success factors (CSF).

Offshore technology outsourcing: overview of management and legal issues

Arjun K. Pai, Subhajit Basu

Offshore outsourcing of non‐core business process has rapidly evolved as a ubiquitous organisational phenomenon. However, failure to follow a clear, systematic and effective…

Business process patterns and frameworks: Reusing knowledge in process innovation

Oscar Barros

To develop a novel approach for encapsulating high level business knowledge and logic of a given application domain in patterns and frameworks, which can be reused and be applied…

Business process modelling using diagrammatic and tabular techniques

Nadja Damij

The paper discusses the problem of business process modelling, various techniques which are used to carry out business process modelling and aims to analyse the use of different…

Elements of a business process management system: theory and practice

Duncan R. Shaw, Christopher P. Holland, Peter Kawalek, Bob Snowdon, Brian Warboys

To construct, test and illustrate a sophisticated and theory‐based architecture for analyzing business process management systems (BPMS) used for business process change.

An assessment of facilitators and inhibitors for the adoption of enterprise application integration technology: An empirical study

Bouchaib Bahli, Fei Ji

Enterprise application integration (EAI) aims to integrate various enterprise applications, such as legacy systems, enterprise resource planning systems, and best‐of‐breed…

A model for analysing the success of adopting new technologies focusing on electronic commerce

Martin L. Jackson, Andy Sloane

To provide an organisation or supply chain with the means to analyse their current business foundations prior to the adoption of a new technology for the assessment of successful…

An exploratory study of implementation of customer relationship management strategy

Aihie Osarenkhoe, Az‐Eddine Bennani

Efforts made in extant literature to link the components of customer relationship management (CRM) strategy to its implementation are insufficient. This paper aims to provide…

Emerald at 40

Rebecca Marsh