Business Process Management Journal: Volume 10 Issue 6

Systems thinking for the integration of management systems

Jan Jonker, Stanislav Karapetrovic

This paper discusses how a systems approach to management can be used to facilitate the development and implementation of an integrated management system (IMS) in an organization…

Optimisation of the determinants of e‐service operations

Sid Ghosh, Heston Surjadjaja, Jiju Antony

E‐service operations that attract and influence customers to buy products and/or services from specific sites is a complex process involving service design, marketing, and…

A redesign of a road traffic accident reporting system using business process simulation

Andrew Greasley

Business process simulation (BPS) is used to evaluate the effect of the redesign of a police road traffic accident (RTA) reporting system. The new system aims to provide timely…

Re‐engineering construction communication in distance management framework

Chotchai Charoenngam, Stephen O. Ogunlana, Kang Ning‐Fu, Prasanta K. Dey

In an exploding and fluctuating construction market, managers are facing a challenge, which is how to manage business on a wider scale and to utilize modern developments in…

Business process development in project‐based industry: A case study

Maqsood A. Sandhu, A. Gunasekaran

The strategic focus of organisations today is on the customer and internal and external processes. This paper presents a systematic approach to project process development and…

Modelling the strategy management process: An initial BPM approach

E.J. Munive‐Hernandez, F.W. Dewhurst, M.C. Pritchard, K.D. Barber

Businesses face increasing competition in local, international and global markets where responsiveness to changes within these markets is the key to success and survival…

Modelling the building cladding attainment processes

Abdulla Kalian, Alastair Watson, Emeka Agbasi, Chimay Anumba, Alistair Gibb

The cladding of a modern building is a critical, and expensive, specialist sub‐system of the total building. This paper is concerned with modelling the supply chain processes…

Note from the publisher

Rebecca Marsh

TQM Best Practices: 9-ICIT

Ebrahim Soltani

Awards for Excellence