Business Process Management Journal: Volume 10 Issue 5

Extracting value from data – the performance planning value chain

Andy Neely, Yasar Jarrar

Focuses on the performance planning value chain (PPVC). The PPVC is the latest thinking in the field of Performance Measurement developed by the Centre for Business Performance…

From process measurement to performance improvement

Ian Robson

This paper uses basic principles from complexity theory, psychology and management theory to demonstrate that many traditional methods of identifying performance measures may not…

Structure, speed and salience: performance measurement in the supply chain

Chris Morgan

The supply chain presents many challenges for management and for the design of performance measurement systems. It is possibly one of the final structural areas of business in…

Measuring employee assets – The Nordic Employee IndexTM

Jacob K. Eskildsen, Anders H. Westlund, Kai Kristensen

Based on a review of the literature within the field of job satisfaction and organizational commitment this paper proposes a generic model for measuring employee perceptions. The…

Intellectual capital – defining key performance indicators for organizational knowledge assets

Bernard Marr, Gianni Schiuma, Andy Neely

Measuring intellectual capital is on the agenda of most 21st century organisations. This paper takes a knowledge‐based view of the firm and discusses the importance of measuring…

Proposed analysis of performance measurement for a production system

H'ng Gaik Chin, Muhamad Zameri Mat Saman

Hitherto, very few performance measures have been constructed for selecting the right production system. Before a new, advanced manufacturing system (e.g. Just In Time and…

Activity‐based costing for logistics and marketing

Drew Stapleton, Sanghamitra Pati, Erik Beach, Poomipak Julmanichoti

Activity‐based costing (ABC) is gradually being utilized as more of a decision‐making tool than an accounting tool. This paper investigates how, after almost a decade of slow…

Performance measurement in the 21st century From performance measurement to performance management

Yasar Jarrar