info: Volume 4 Issue 6
Table of contents
Diminishing the digital divide in India
T.H. ChowdaryIndia responded to the Maitland Report’s recommendations to solve the “missing link” by deciding to establish community telephones in all of India’s 650,000 villages, a task that…
Market structure and innovation in the telecommunications sector: A framework for assessing the impact of structural separation of the incumbent
Richard Cadman, Helen CarrierA debate continues on whether the structural separation of incumbent telecommunications operators would increase competition in telecommunications markets leading to a more…
An analysis of the licensing process for third‐generation mobile communications
Peter CurwenThe licensing process for third‐generation mobile communications (3G) is largely complete in Europe although much less progress has been made elsewhere in the world. This process…
Wireless R&D: From domestication to globalization
Dan SteinbockThis article examines the dynamics of wireless R&D as a combined function of technology and market evolution, focusing on the management and organization of wireless R&D. From the…
Service quality, customer satisfaction and behavior intentions: Evidence from China’s telecommunication industry
Yonggui Wang, Hing‐Po LoIt is well known that service quality, customer satisfaction and customer value are becoming the most important factors of business success for either manufacturers or service…