Table of contents
Internal transfer of best practice for performance excellence: a global survey
Yasar F. Jarrar, Mohamed ZairiPresents the findings of a global survey, undertaken by the European Centre for Total Quality Management (UK), which was aimed at identifying the critical success factors for the…
Project management benchmarks for SMEs implementing ISO 9000
V. Lo, P. HumphreysISO 9000 certification is one of the most prevalent quality assurance systems in the world. Despite its popularity, there is considerable confusion and frustration surrounding its…
Successful implementation of Six Sigma: benchmarking General Electric Company
Kim M. Henderson, James R. EvansThe Six Sigma phenomenon has followed the TQM movement as the latest thrust for many companies seeking to improve their performance and effectiveness. The purpose of this paper is…
Benchmarking in QFD for quality improvement
X.X. Shen, K.C. Tan, M. XieThrough listening to the voice of the customer, quality function deployment (QFD) is a systematic methodology for quality improvement and product development. The quality of a…
Benchmarking for strategic maintenance quality improvement
S. Muthu, S.R. Devadasan, Saleem Ahmed, P. Suresh, R. BaladhandayuthamPoints out that the concepts of total productive maintenance (TPM) were formulated by combining the principles of total quality control (TQC) and maintenance engineering. Claims…
The application of graphical techniques in evaluating benchmarking partners
Jaffar Razmi, Mohamed Zairi, Yasar F. JarrarBenchmarking is the search for best practices that will lead to superior performance in some business activity. Benchmarking can provide organisations with various benefits in…
ISSN:
1463-5771e-ISSN:
1758-4094ISSN-L:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran