Benchmarking: An International Journal: Volume 31 Issue 3

Do objectives and key results solve organizational performance measurement issues?

Nopadol Rompho

This study aims to determine whether and how objectives and key results (OKRs) can be used to solve performance measurement issues encountered by organizations.

Examining the impact of resilience strategies in mitigating medicine shortages in the United Kingdom's (UK) pharmaceutical supply chain (PSC)

Emilia Vann Yaroson, Liz Breen, Jiachen Hou, Julie Sowter

Medicine shortages have a detrimental impact on stakeholders in the pharmaceutical supply chain (PSC). Existing studies suggest that building resilience strategies can mitigate…

Attribute-based choice model and willingness to pay for industrial services

V.T. Rakesh, Preetha Menon, Ramakrishnan Raman

Pricing is widely acknowledged as a market entry challenge for servitising companies. The purpose of this research is to ascertain the attributes that contribute to willingness to…

Circular economy practices in the leather products industry toward waste valorization: an approach of sustainable environmental management

Mysha Maliha, Md. Abdul Moktadir, Surajit Bag, Alexandros I. Stefanakis

The global resolution of embracing dynamic and intertwined production systems has made it necessary to adopt viable systems like circular economy (CE) to ensure excellency in the…

Resilient and sustainable supply chain criteria for performance evaluation: selection and ranking through fuzzy Delphi

Javier Isaac Torres Vergara, Jania Astrid Saucedo Martínez, Daniela Olivo Lucio

In the supply chain performance measurement (SCPM) there seems to be no consensus about measures for performance evaluation and suitable criteria from resilience and…

A descriptive statistical analysis of enablers for integrated sustainable-green-lean-six sigma-agile manufacturing system (ISGLSAMS) in Indian manufacturing industries

Dharmendra Hariyani, Sanjeev Mishra

The purposes of this paper are (1) to identify and rank the various enablers for an integrated sustainable-green-lean-six sigma-agile manufacturing system (ISGLSAMS), and (2) to…

A qualitative approach to investigate stakeholders' engagement in construction projects

Andrew Ebekozien, Clinton Ohis Aigbavboa, Mantoa Ramotshela

Stakeholder engagement in construction projects is an ingredient that contributes to project optimal performance. Many developing countries have a paucity of literature about…

Benchmarking meta-analytical conceptualizations of B2B seller skills against empirical evidence in services firms

Nils M. Høgevold, Rocio Rodríguez, Carmen Otero-Neira, Göran Svensson

The purpose of the study was to benchmark meta-analytical conceptualizations of business-to-business (B2B) seller skills against empirical evidence in services firms.

Do customer centricity and innovativeness mediate the relationship between total quality management and the corporate success of SaaS companies?

Ajitabh Dash

This research explores the mediating role of a firm's innovativeness and customer orientation on the relationship between commercial success and total quality management (TQM) in…

Utilisation of drones in achieving various applications in smart warehouse management

Sadia Samar Ali, Shahbaz Khan, Nosheen Fatma, Cenap Ozel, Aftab Hussain

Organisations and industries are often looking for technologies that can accomplish multiple tasks, providing economic benefits and an edge over their competitors. In this…

Formal learning and organizational performance: the interplay of goal setting and flexible learning practices in attaining goal congruence

Vandana Madhavan, Murale Venugopalan

Employee training and learning have transformed over the years. The movement from classroom training to the blended format represents the magnitude of this evolution. This has…

Exploring corporate environmental ethics and green creativity as antecedents of green competitive advantage, sustainable production and financial performance: empirical evidence from manufacturing firms

Charles Baah, Yaw Agyabeng-Mensah, Ebenezer Afum, Johana Andrea Lascano Armas

Environmental degradation in emerging economies has induced stakeholder pressures on diverse firms to ensure sustainable business performance. Consequently, firms are adopting…

Industry 4.0 and Six Sigma: a systematic review of the literature and research agenda proposal

Daniele dos Reis Pereira Maia, Fabiane Letícia Lizarelli, Lillian Do Nascimento Gambi

There is increasing interest in the connection between Industry 4.0 (I4.0) and operational excellence approaches; however, studies on the integration between Six Sigma (SS) and…

Trials of strength, paradoxes and competing networks in kaizen institutionalization

Welington Norberto Carneiro, Jose Carlos Tiomatsu Oyadomari, Paulo Afonso, Ronaldo Gomes Dultra-de-Lima, Octavio Ribeiro de Mendonça Neto

This paper seeks to understand kaizen in practice as it travels through time and space in the organisational setting.

Role of e-tailing: a new way of business during COVID situation in India – a critical view

Usha Ramanathan, M. Mathirajan, A.S. Balakrishnan

The COVID-19 situation affected the whole landscape of retailing in India and around the world. However, some businesses have used the pandemic-related difficulties into…