Benchmarking: An International Journal: Volume 31 Issue 1

The effect of organic growth and acquisitions on performance of retailing networks in an alternating external operating environment

Eleftherios Aggelopoulos, Ioannis Lampropoulos

This paper aims to investigate the impact of acquisition and organic growth on the operating efficiency and total factor productivity change of retailing networks.

Horizontal logistics collaboration success factors: expectations versus reality

Ismail Badraoui, Ivo A.M.C. van der Lans, Youssef Boulaksil, Jack G.A.J. van der Vorst

This study aims to compare the expectations of non-collaborating professionals and the actual opinions of collaborating professionals regarding success factors of horizontal…

Managing food security using blockchain-enabled traceability system

Rachita Gupta, Ravi Shankar

Food insecurity is a major concern for developing economies. Operational inadequacies get introduced with unorganized interactions among stakeholders in the food supply chain…

Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management: combining traditional and new views

Kari Lepistö, Minna Saunila, Juhani Ukko

This study investigates the effect of total quality management (TQM) on customer satisfaction, personnel satisfaction and company reputation.

Similarities and differences between absorptive capacity and appropriability: a bibliometric perspective

Sergio David Cuéllar, Maria Teresa Fernandez-Bajón, Felix de Moya-Anegón

This study aimed to examine the similarities and differences between the ability to analyze the environment and exploit new knowledge (absorptive capacity) and the skills to…

Benchmarking bike-sharing systems: an analysis of the sustainable potential of use-oriented solutions

Aline Cervi Inhof, Paulo Augusto Cauchick-Miguel, Suzana Regina Moro, Thayla Tavares de Sousa Zomer

Product-service systems (PSS) are regarded as highly sustainable solutions. However, studies identifying and comparing the sustainable potential of product-service offerings by…

Estimation of technical efficiency of chemical-free farming using data envelopment analysis and machine learning: evidence from India

Ujjwal Kanti Paul

This study aims to examine the technical efficiency of the chemical-free farming system in India using a hybrid combination of data envelopment analysis (DEA) and machine learning…

Scientometric, fuzzy NGT and DEMATEL analysis for determining sustainable business practices for entrepreneurial firms

Bhairab Chandra Patra, Usha Lenka

The purpose of this article is to (1) map the most important topics in the domain of sustainable business practices for entrepreneurial firms in emerging countries, (2) identify…

Evaluation of efficiency and ranking of Indian hotels and restaurants: a bootstrap DEA approach

Varun Mahajan, Sandeep Kumar Mogha, R.K.Pavan Kumar Pannala

The main purpose of this paper is to determine the bias-corrected efficiencies and rankings of the selected hotels and restaurants (H&Rs) in India.

Sustainability study of electric vehicles performance in the UAE: moderated by blockchain

Balan Sundarakani, Haile-Selassie Rajamani, Anas Madmoune

The UAE has set an ambitious target to become one of the most sustainable countries in the world. In addition, the country's infrastructure is playing a pivotal role in terms of…

Design of service network for containerized export by multimodal transportation: with quality concept

Aman Dua, Rishika Chhabra, Deepankar Sinha

The first purpose is to assess the quality of containerized multimodal export and the second is to develop and demonstrate the design of a service network with quality approach.

Impact of COVID-19 on education in India: stakeholders' voice

Prateek Kalia, Bhavana Behal, Kulvinder Kaur, Deepa Mehta

This exploratory study aims to discover the different forms of challenges encountered by school stakeholders, including students, teachers, parents and management due to the…

Lean leadership: a bibliometric analysis

Bruno B. Santos, Tiago F. A. C. Sigahi, Izabela Simon Rampasso, Gustavo Hermínio Salati Marcondes De Moraes, Walter Leal Filho, Rosley Anholon

The present research aims to understand how the literature on lean leadership is currently structured. For this, the thematic subdivisions within the subject (thematic clusters…

Business process management applicability to destination country-brand management

Letícia Miyamaru, Marina Lourenção, Silvia Inês Dallavale de Pádua, Janaina de Moura Engracia Giraldi

This study aims to analyze the business process management (BPM) applicability to a destination country-brand of a Latin American developing country and present a new process…