Benchmarking: An International Journal: Volume 30 Issue 1

Mining voice of customers and employees in insurance companies from online reviews: a text analytics approach

Suchithra Rajendran, Sharan Srinivas, Emily Pagel

Although insurance companies contribute to about $600 billion of the US gross domestic product and employ 2.7 million people, the overall perception of clients and workers…

An exploratory study into manufacturing supply chain vulnerability and its drivers

Sujeet Deshpande, Manoj Hudnurkar, Urvashi Rathod

Manufacturing supply chains (SCs) across the world have become increasingly vulnerable to disruptions due to the increasing fragmentation of business functions and tasks across…

Port logistic issues and challenges in the Industry 4.0 era for emerging economies: an India perspective

Bishal Dey Sarkar, Ravi Shankar, Arpan Kumar Kar

In Industry 4.0 era, many existing port logistics systems are inconsistent, old and ineffective and it restricts the effective operations of port logistics. The study aims to…

Procurement process risk and performance: empirical evidence from manufacturing firms

Edmond Yeboah Nyamah, Yi Feng, Evelyn Yeboah Nyamah, Richard Kofi Opoku, Matilda Ewusi

This paper employs the positivism paradigm, quantitative approach and explanatory research design. It analyses primary data obtained from manufacturing firms via structured…

Enhancing employee wellbeing – an employability perspective

Nimmi P M, K.A. Zakkariya, Anju Varghese Philip

Skill obsolescence among employees can be detrimental to organizational performance and can lead to an ensuing decline in the wellbeing of employees. Today's organizations bank on…

Explaining the revival strategies of Indian MSMEs to mitigate the effects of COVID-19 outbreak

Sumanjeet Singh, Pankaj Chamola, Vimal Kumar, Pratima Verma, Neha Makkar

Micro, small and medium enterprise (MSME) is the kingpin of Indian economy. It contributes to 48% of India's exports and provides employment to 110 million people. As a result…

Performance of three-echelon supply chain under uncertainty: influence of contract sequence and individual rationality

Rohit Gupta, Indranil Biswas, B.K. Mohanty, Sushil Kumar

In the paper, the authors study the simultaneous influence of incentive compatibility and individual rationality (IR) on a multi-echelon supply chain (SC) under uncertainty. The…

The role of social entrepreneurial leadership and benchmarking in women empowerment

Abha R. Dixit, Nishtha Malik, Manisha Seth, Deepa Sethi

Women are the change agents in today's society. They are not only the harbingers of growth and development but also act as a major catalyst in the economic advancement and…

Returnable transport packaging as a company value driver

Andreas Taschner

Returnable transport packaging (RTP) solutions have found increasing attention in the recent past. It is not clear, however, under what conditions an RTP system improves a…

Environmental orientation, relational capital and SMEs performance: do religious, cultural and mimetic orientations matter in a Sub-Saharan African economy?

Charles Baah, Ebenezer Afum, Yaw Agyabeng-Mensah, Essel Dacosta, Douglas Opoku-Agyeman, Collins Nyame

Using the institutional and natural resource-based view theories, the purpose of this study is to examine the influence of religious, cultural and mimetic orientations on…

Cab-sharing services and transformation expectations of consumers: the moderating role of materialism

Ateeque Shaikh, Kaushik Mukerjee, Shubhomoy Banerjee

The study examines the role of attitude, perceived relative advantage and perceived risk on intention to participate in the sharing economy–based cab services in India. Further…

Effect of manufacturer's flexible returns policy in a duopolistic competition

S. Yamini, M.S. Gajanand

Flexible return policies are offered by the manufacturers to encourage the retailers announcing a lenient returns scheme to their customers.

Benchmarking Industry 4.0 readiness evaluation using fuzzy approaches

Vishal Ashok Wankhede, S. Vinodh

The purpose is to assess Industry 4.0 (I4.0) readiness index using fuzzy logic and multi-grade fuzzy approaches in an automotive component manufacturing organization.

The road towards industry 4.0: a comparative study of the state-of-the-art in the Italian manufacturing industry

Ting Zheng, Marco Ardolino, Andrea Bacchetti, Marco Perona

This paper has two objectives: first, to investigate the state-of-the-art of Industry 4.0 (I4.0) adoption in Italian manufacturing firms and, second, to understand variations in…