Benchmarking: An International Journal: Volume 29 Issue 1

The antecedents and consequences of green purchasing: an empirical investigation

Jie Yang, Yuan Wang, Qiannong Gu, Hongming Xie

This study aims to examine the impact of the supplier's coercive and cognitive pressures on a manufacturer's green purchasing decision-making process and the resultant…

Evaluating the total quality and its role in measuring consumer satisfaction with e-healthcare services using the 5Qs model: a structure equation modeling approach

Prachi Verma, Satinder Kumar, Sanjeev K. Sharma

This article initially aims to explore the factors of every quality construct of the 5Qs model of service quality and, second, identify the significant factors affecting the total…

Employees' working life and performance of UK ethnic minority restaurants: a qualitative approach

B M Razzak, Robert Blackburn, George Saridakis

This paper investigates the linking between employees' working life (EWL) and job performance of ethnic minority Bangladeshi restaurants in Greater London.

Developing a framework for sacred grove management using stakeholder analysis: evidence from sacred groves in Gujarat, India

Amit Pandey, Kavita Sardana, Sandeep Kumar Gupta

The purpose of this study is to use the framework of stakeholder analysis in a participatory democracy, used in forest management planning, for arriving at the best management…

Benchmarking framework for sustainable manufacturing based MCDM techniques

Aouag Hichem, Soltani Mohyeddine, Kobi Abdessamed

The purpose of this paper is to develop a model for sustainable manufacturing by adopting a combined approach using AHP, fuzzy TOPSIS and fuzzy EDAS methods. The proposed model…

Performance evaluation of privatized ports by entropy based TOPSIS and ARAS approach

A. Cansu Gök-Kısa, Pelin Çeli̇k, İskender Peker

Ports are the key elements of maritime transportation, which is crucial for world trade. Approximately 180 port facilities are located in Turkey. After 2007, 5 of the ports, which…

Synergistic effect of cooperation and coordination to enhance the firm's supply chain adaptability and performance

Javad Feizabadi, Somayeh Alibakhshi

To address how organizations should be malleable, the purpose herein is to draw on complementarity theory to examine the interaction effect of customer integration (i.e…

Exploring the influence of supply chain collaboration on supply chain visibility, stakeholder trust, environmental and financial performances: a partial least square approach

Charles Baah, Innocent Senyo Kwasi Acquah, Daniel Ofori

The need to stay competitive amidst ever-changing business environment has shifted competitive strategies from firms to supply chains. Managers are now basing competitive…

Trajectory of research on maritime transportation in the era of digitization

Sonali Shankar, Sushil Punia, Surya Prakash Singh, Jingxin Dong

The literature on Maritime Transportation (MT) is experiencing a transition phase where the focus of the research is repositioning. It registered steep growth in recent years with…

Procurement 4.0 to the rescue: catalysing its adoption by modelling the challenges

Jude Jegan Joseph Jerome, Disha Saxena, Vandana Sonwaney, Cyril Foropon

The pandemic crisis has resulted in global chaos that had caused massive disruption to the supply chain. The pharmaceutical industry, in particular, has been working tirelessly to…

Governance modes in supply chains and financial performance at buyer, supplier and dyadic levels: the positive impact of power balance

Leonardo Marques, Paulo Lontra, Peter Wanke, Jorge Junio Moreira Antunes

This study analyzes whether power in the supply chain, based on governance modes and network centrality, explain financial performance at different levels of analysis: buyers…

Association between fund attributes and fund's performance: a panel data approach

Anurag Bhadur Singh, Priyanka Tandon

The present study tries to explore the various fund attributes that influence the mutual fund performance. Further, study examined the effect of mutual fund attributes namely, Net…

The role of orientation towards sustainability in supply chains: Insights from empirical experiences

Minelle E. Silva, Ana Paula Ferreira Alves, Patricia Dias, Luis Felipe Machado Nascimento

The purpose of this paper is to analyse how a company’s orientation enables sustainable practices in its supply chains. Specifically, it focusses on how the strategic orientation…

Supplier selection and evaluation in e-commerce enterprises: a data envelopment analysis approach

Saurabh Pratap, Yash Daultani, Ashish Dwivedi, Fuli Zhou

E-commerce refers to the facilitation and delivery of goods and services to the customers employing an electronic arrangement. For an e-commerce firm, the customer service level…