Benchmarking: An International Journal: Volume 28 Issue 7

Millennials and Generation Z: a generational cohort analysis of Indian consumers

Packiaraj Thangavel, Pramod Pathak, Bibhas Chandra

Young consumers are recognized as an important and lucrative segment for the businesses across the globe. While initial steps have been taken to understand them, majority of the…

Measuring operational efficiency of isolation hospitals during COVID-19 pandemic using data envelopment analysis: a case of Egypt

Mahmoud Abdelrahman Kamel, Mohamed El-Sayed Mousa

This study used Data Envelopment Analysis (DEA) to measure and evaluate the operational efficiency of 26 isolation hospitals in Egypt during the COVID-19 pandemic, as well as…

Determining the factors affecting the technical efficiency scores of public hospitals using different regression methods

Bayram Şahin, Gülnur İlgün, Seda Sönmez

This study aims to identify the efficiency scores of hospitals affiliated to the Ministry of Health in Turkey between the years of 2010–2015 at provincial level and to reveal the…

The productivity of the agricultural sector and industrial sector as a driving force of economic growth and community welfare in Indonesia

Salendu Salendu

This study aims to examine the effect of trade liberalization on welfare, directly or indirectly, through the productivity of the agricultural sector and the productivity of the…

Customer co-creation, COVID-19 and sustainable service outcomes

Priyanka Sharma

Many changes that call for concerted social action were observed in society and business performance during the coronavirus 2019 (COVID-19) outbreak. The impact of digitization…

Black swan: bibliometric analysis and development of research agenda

Nakul Parameswar, Akriti Chaubey, Sanjay Dhir

There has been an increasing interest amongst the researchers to work and explore, “Black Swan” events which are not well studied. However, the “Black Swan” events hold an eminent…

Social capital and individual entrepreneurial orientation: innovativeness, proactivity, and risk-taking in an emerging economy

Victor Silva Corrêa, Maciel M. Queiroz, Helena Belintani Shigaki

This paper investigates if and how entrepreneurs' social capital influences their individual entrepreneurial orientation attributes (innovativeness, proactiveness, and…

Improving assessment accountability in initial teacher education programs through benchmarking

Marianne June Knaus, Gill Kirk, Pauline Roberts, Lennie Barblett, Bev Adkin

In Australia, political imperatives that drive the Tertiary Education Quality and Standards Agency (TEQSA) and Australian Institute for Teaching and School Leadership (AITSL) call…

Seller experience assessment in online marketplace: a scale development study

Amresh Kumar, Pallab Sikdar, Raiswa Saha

Recent decade has witnessed exponential growth in e-commerce segment, leading to emergence of various online selling platforms catering to diverse product requirements of…

Employee development and retention of Generation-Z employees in the post-COVID-19 workplace: a conceptual framework

Hasaranga Dilshan Jayathilake, Dazmin Daud, Hooi Cheng Eaw, Nursyamilah Annuar

The purpose of this article is to demonstrate a conceptual framework on employee development, organizational performances and retention of Generation-Z employees in the new normal…