Benchmarking: An International Journal: Volume 28 Issue 3

Efficiency assessment of microfinance institutions: using DEA with weighted Russell directional distance model

Sai Mohini M, Lavanya Vilvanathan

The study aims to focus on data envelopment analysis for assessing the microfinance institutions (MFIs) efficiency over the footings of its undesirable output, i.e. non-performing…

Green market segmentation and consumer profiling: a cluster approach to an emerging consumer market

Deepak Jaiswal, Vikrant Kaushal, Pankaj Kumar Singh, Abhijeet Biswas

In the present era of green consumerism, consumers are shifting towards sustainable consumption with the rising demand of green products. Despite consumers' demand of such…

A comparative benchmark model for SMEs: viable entrepreneur emotional intelligence

Noorliza Karia

Besides small- and medium-sized enterprises' (SMEs) constraints, there is a lack of critical observations of the human capital model naturally inspiring themselves from within…

The simultaneous effect of green ability-motivation-opportunity and transformational leadership in environment management: the mediating role of green culture

Yasmeen Shamsi Rizvi, Raksha Garg

Managers and management studies have for long assumed the separation of humans and nature that led to criticisms due to overexploitation of resources. This prompted organizations…

Identification and testing of barriers to sustainable manufacturing in the automobile industry: a focus on Indian MSMEs

Naveen Virmani, Sasadhar Bera, Rohit Kumar

The purpose of the study is two-fold. First, to find out the different barriers that prevent the implementation of sustainable manufacturing practices in the case of Micro, Small…

The thematic landscape of literature on supply chain management in India: a systematic literature review

Srichandan Sahu, K.V.S.S. Narayana Rao

To assess the state of supply chain management (SCM) research in India and to understand the research trends and methodologies used. The present study also aims to create a…

A systematic literature review on supply chain risk management: is healthcare management a forsaken research field?

Pedro Senna, Augusto Reis, Igor Leão Santos, Ana Claudia Dias, Ormeu Coelho

This paper aims to present a systematic literature review (SLR) to investigate how supply chain risk management (SCRM) is applied to the healthcare supply chains and which…

HEd-INNOSERV: perceived service innovation scale for the higher education sector

Sridhar Manohar, Amit Mittal, Urvashi Tandon

The study aims to emphasize the need for an exclusive theory, approach and measurement scale for service innovation. In the past three decades, the importance of services and…

Supply chain integration and Industry 4.0: a systematic literature review

Saurabh Tiwari

The current industrial revolution is powered by data, which is also referred as Industry 4.0. The Industry 4.0 has attracted significant attention from academia and the industry…

Rapid benchmarking: the case of a multinational dairy company

Rubab Malik, Robin Mann, Rebecca Knapman

The purpose of the study is to investigate and document a new approach to best practice benchmarking called rapid benchmarking. Rapid benchmarking is defined by the authors as an…

The impact of quality management practices on innovation: an empirical research study of Brazilian manufacturing companies

Lillian Do Nascimento Gambi, Fabiane Letícia Lizarelli, Alex Ribeiro Rosa Junior, Harry Boer

The aim of this study is to investigate the effects of soft and hard quality management (QM) practices on innovation performance, considering innovation practices as a contextual…

Supply chain cost research: a bibliometric mapping perspective

Edgar Ramos, Steven Dien, Abel Gonzales, Melissa Chavez, Ben Hazen

The purpose of this paper is to review the literature on logistics and supply chain costs to provide an analysis of sources of publication, citations and authorship using…