Benchmarking: An International Journal: Volume 26 Issue 5

Generation Y: Perspective, engagement, expectations, preferences and satisfactions from workplace; a study conducted in Indian context

Nidhi Arora, Vijay Dhole

The purpose of this paper is to examine expectations of Generation Y (born between 1980 and 2000) entrants to Indian industry, in respect of their perspective, job experiences…

Measuring the innovation capability of micro enterprises in India: Construct development and validation

Juhi Raghuvanshi, Rajat Agrawal, Prakriti Kumar Ghosh

The development of innovation capability (IC) is a central issue for both practitioners and academicians. However, studies that investigate the dimension of IC in the context of…

An analysis of a structured benchmarking project: The case of Dubai Electricity and Water Authority’s benchmarking project

Ahmad Abdullah Al Nuseirat, Zeyad Mohammad El Kahlout, Ahmed Abbas, Dotun Adebanjo, Prattana Punnakitikashem, Robin Mann

The purpose of this paper is to investigate a benchmarking project carried out by the Dubai Electricity and Water Authority (DEWA) as part of a structured benchmarking initiative…

Benchmarking of factors influencing adoption of innovation in software product SMEs: An empirical evidence from India

Sumukh Hungund, Venkatesh Mani

The purpose of this paper is to investigate the factors influencing small and medium enterprises’ (SMEs) adoption of innovation approaches.

Collaboration quality assessment for sustainable supply chains: benchmarking

Wike Agustin Prima Dania, Ke Xing, Yousef Amer

The purpose of this paper is to propose an instrument to evaluate the collaboration quality of sustainable supply chains by considering collaboration behaviour and sustainability…

Quality management practices in SMEs: a comparative study between India and Namibia

Ayon Chakraborty, Michael Mutingi, Abhishek Vashishth

Small- and medium-sized enterprises (SMEs) have now become an important part of economy for not only developed nations but also for emerging economies. Irrespective of the…

Examining the mediating effect of trust and psychological well-being on transformational leadership and organizational commitment

Priyanka Jain, Taranjeet Duggal, Amirul Hasan Ansari

The purpose of this paper is to extend the under-researched work on employees’ organizational commitment by examining transformational leadership (TL) adopted by the leader and…

The influence of service quality, university image on student satisfaction and student loyalty

Teddy Chandra, Layla Hafni, Stefani Chandra, Astri Ayu Purwati, Jennifer Chandra

The purpose of this paper is to determine the influence of service quality and university image on student satisfaction and student loyalty.

On the importance of service performance and customer satisfaction in third-party logistics selection: An application of Kano model

Sobhan Asian, Javad Khazaei Pool, Ali Nazarpour, Reihaneh Alsadat Tabaeeian

Developing strategic relationships with third-party logistics (3PL) providers has long been one of the key challenges in automotive supply chains. The purpose of this paper is to…

Analyzing the barriers to purchase intentions of energy efficient appliances from consumer perspective

Gauri Yogesh Joshi, Pratima Amol Sheorey, Aradhana Vikas Gandhi

The purpose of this paper is to identify the barriers to consumers’ intention to purchase energy efficient appliances. It uses multiple regression analysis to predict the factors…

Mediator assisted simultaneous negotiations with multiple customers for order acceptance decision

Sujan Piya

The purpose of this paper is to develop a framework for the manufacturer of a make-to-order company to simultaneously negotiate with multiple customers through mediator to achieve…

Implementation model for cellular manufacturing system using AHP and ANP approach

Vikrant Sharma, B.D. Gidwani, Vikram Sharma, M.L. Meena

The purpose of this paper is to visualize the prioritization among essential factors of cellular manufacturing system (CMS) implementation using the analytic hierarchy process…

A neural network approach for retailer risk assessment in the aftermarket industry

Shirin Rezaei, Sajjad Shokouhyar, Mostafa Zandieh

Given the competitive environment and complicated relationships in supply chains in the modern era, it is important to take into account internal and external risks. In addition…