Benchmarking: An International Journal: Volume 24 Issue 4

Multi-sector framework for benchmarking in facilities management

Yewande Adetoro Adewunmi, Reuben Iyagba, Modupe Omirin

Benchmarking in FM practice although understood and applied globally, little is known about the practice in Nigeria. The purpose of this paper is to develop a framework to guide…

Product benchmarking in the air cargo industry: Non-parametric measurement of an aircraft value for money

Corrado lo Storto

The purpose of this paper is to present an objective decision-making framework and conduct a benchmarking study in the air cargo industry.

Quantifying SWOT analysis for the Indian coal mining industry using Fuzzy DEMATEL

Sorokhaibam Khaba, Chandan Bhar

The purpose of this paper is to quantify the strengths, weaknesses, opportunities and threats (SWOT) analysis for the Indian coal mining industry using Fuzzy Decision-Making Trial…

Relation between marketing expenses and bank’s financial position: Ukrainian reality

Khmarskyi Valentyn, Roman Pavlov

The purpose of this paper is to determine relation between marketing expenses and bank’s financial position. Factor and cluster analyses were applied to unify different financial…

Multi-criterion and multi-period performance benchmarking of products and services: Discovering hidden performance gaps

Henry H. Bi

A product or service usually has multiple measurable characteristics, and its performance on different measures may vary and may change over time. Multi-criterion and multi-period…

Benchmarking fuzzy logic and ANFIS approaches for leanness evaluation in an Indian SME: A case study

Rohit Agrawal, P. Asokan, S. Vinodh

The purpose of this paper is to present a study that is focused on application of fuzzy logic and adaptive neuro-fuzzy inference system (ANFIS) approaches for leanness evaluation…

Longer, faster and heavier freight trains: Is this the solution for European railways? Findings from a case study

Dewan Md Zahurul Islam, Phil N. Mortimer

The purpose of this paper is to examine the necessity of longer and/heavier and/or faster freight train operations and their viability in the European context.

A classification scheme for representing the variation in business and supply chain performance in Indian manufacturing industry

Gunjan Soni, Rambabu Kodali

The purpose of this paper is to identify a classification scheme which represents the variation in business and supply chain performance of supply chains in Indian manufacturing…

Measuring business sustainability in food service operations: a case study in the fast food industry

Ha Minh Vu, Hing Kai Chan, Ming K. Lim, Anthony S.F. Chiu

The purpose of this paper is to develop an approach to measure business sustainability in food service operations. The main objectives are to understand the concepts of business…

An application of data envelopment analysis for Korean banks with negative data

Yong Joo Lee, Seong-Jong Joo, Hong Gyun Park

The purpose of this paper is to measure the comparative efficiency of 18 Korean commercial banks under the presence of negative observations and examine performance differences…

Strategies for modern operations management: Answers from European manufacturing companies

Andrea Chiarini, Emidia Vagnoni

This research enlarges the debate on the operations management strategies pursued by manufacturing companies. The purpose of this paper is to focus on issues concerning…

Impact of participation on behaviour outcomes in health care service

Sabita Mahapatra

The purpose of this paper is to examine the effect of patient participation on patient satisfaction and the subsequent effect on patient behavior outcomes

Conceptualizing trust with cultural perspective in international business operations

Mian Ajmal, Petri Helo, Rassel Kassem

The growing international landscape of business has underlined the significance of multiculturalism and the novel challenges it brings to business implementation. The purpose of…