Benchmarking: An International Journal: Volume 23 Issue 4

Strategic benchmarking of service pricing based on the value added

Carlos Renato Trento, Timóteo Stüker, Giancarlo Medeiros Pereira, Miriam Borchardt, Cláudia V. Viegas

The purpose of this paper is to investigate opportunities to move benchmarking studies toward a strategic level. The authors benchmarked how service prices are defined based on…

Competitive service quality benchmarking in airline industry using AHP

Alok Kumar Singh

The purpose of this paper is to measure competitive service quality (SQ) performances of domestic full service airlines in India by providing a framework based on analytic…

Method for evaluation via benchmarking of the lean product development process: Multiple case studies at Brazilian companies

Ana Julia Dal Forno, Fernando Antonio Forcellini, Liane Mählmann Kipper, Fernando Augusto Pereira

– The purpose of this paper is to describe benchmarking to evaluate the product development process (PDP) from a lean perspective.

Benchmarking of health technologies distribution models: An investigation of Lombardy’s local health authorities

Alessandro Creazza, Umberto Restelli, Emanuele Porazzi, Elisabetta Rachele Garagiola, Davide Croce, Marisa Arpesella, Fabrizio Dallari, Carlo Noè

The purpose of this paper is to develop a benchmarking framework for assessing the performance of the distribution models adopted by the local branches of National Health Services…

Critical success factors for Ghanaian contractors

Joseph Kwame Ofori-Kuragu, Bernard Baiden, Edward Badu

The purpose of this paper is to explore the development of a set of critical success factors (CSFs) for Ghanaian contractors. The factors collectively define a set of best…

Supplier/partner selection in agile supply chain: Application of vague set as a decision making tool

Chhabi Ram Matawale, Saurav Datta, S.S. Mahapatra

The concept of agile supply chain (ASC) has become increasingly important as means of achieving a competitive edge in turbulent business environments. An ASC is a dynamic alliance…

Operational efficiency and service delivery performance: A comparative analysis of Indian telecom service providers

Siddhant Masson, Rachit Jain, Narendra Mani Ganesh, Sajeev Abraham George

The purpose of this paper is to evaluate performance of Indian telecom service providers through a benchmarking study of their operational efficiency and service delivery…

International benchmarking for performance improvement in construction safety and health

Lance W. Saunders, Andrew P McCoy, Brian M. Kleiner, Helen Lingard, Tracy Cooke, Thomas Mills, Nick Blismas, Ronald Wakefield

– The purpose of this paper is to advance knowledge on the advantages of integrating safety earlier in the construction project lifecycle.

An optimal sequential information acquisition model subject to a heuristic assimilation constraint

Debora Di Caprio, Francisco J. Santos-Arteaga, Madjid Tavana

The purpose of this paper is to study the optimal sequential information acquisition process of a rational decision maker (DM) when allowed to acquire n pieces of information from…

Extension of PROMETHEE for robot selection decision making: Simultaneous exploration of objective data and subjective (fuzzy) data

Dilip Kumar Sen, Saurav Datta, S.S. Mahapatra

Robot selection is basically a task of choosing appropriate robot among available alternatives with respect to some evaluation criteria. The task becomes much more complicated…

Transportation price benchmarking: implications for firm performance

David Swanson

– The purpose of this paper is to understand how transportation price benchmarking impacts firm performance.

Performance measurement in airport settings: a systematic literature review

George C. L. Bezerra, Carlos F. Gomes

The purpose of this paper is to provide a comprehensive overview of the literature related to performance measurement (PM) in airport settings. Two research questions were…