Benchmarking: An International Journal: Volume 22 Issue 7

Does Saudi Arabia’s economy benefit from foreign investments?

Bassam A. Albassam

The current study contributes to filling the gap in studies that discuss the impact of foreign direct investment (FDI) on economic growth and employment in Saudi Arabia. Although…

Slack based measure of efficiencies of public sector hospitals in Uttarakhand (India)

Sandeep Kumar Mogha, Shiv Prasad Yadav, S. P. Singh

– The purpose of this paper is to determine the relative efficiencies of public sector hospitals in Uttarakhand, India.

A warranty based bilateral multi-issue negotiation approach

Prashant M. Ambad, Makarand S. Kulkarni

– The purpose of this paper is to propose a warranty-based bilateral automated multi-issue negotiation approach.

Optimal selection of third-party logistics service providers using quality function deployment and Taguchi loss function

Satyendra Kumar Sharma, Vinod Kumar

Selection of logistics service provider (LSP) (also known as Third-party logistics (3PL) is a critical decision, because logistics affects top and bottom line as well. Companies…

Conceptualisation of the service experience by means of a literature review

Alexandre Meira de Vasconcelos, Rodrigo Barichello, Álvaro Lezana, Fernando A. Forcellini, Marcelo Gitirana Gomes Ferreira, Paulo Augusto Cauchick Miguel

Service operations are currently growing in importance, with a consequent increase in academic interest in the matter. In this context, the purpose of this paper is to systematise…

Factors affecting the ERP implementation in Indian retail sector: A structural equation modelling approach

Poonam Garg, Ajay Chauhan

The purpose of this paper is to make an effort in identifying and exploring the factors which may affect the success of ERP implementation in Indian retail sector. This paper also…

Developing the capability of marketing intelligence: A subjective dynamic capability study

Wei-Shong Lin, Jing-Wen Hsu, Ming-Yih Yeh

The purpose of this paper is to help firms to create competitiveness by developing marketing capabilities. It analyzes how the component and architectural competences affect and…

Green supply chain management (GSCM): a structured literature review and research implications

Rakesh Kumar Malviya, Ravi Kant

The purpose of this paper is to examine the status of green supply chain management (GSCM) research in terms of how the field is represented along a number of dimensions including…

Optimal support strategy for mechanical systems under contract realm

Mohammad Asjad, Makarand S Kulkarni, O P Gandhi

Original equipment manufacturers (OEMs) start providing support to products that helped them in sustaining their business worldwide. The customers are entering into contracts with…

Why interest-rate cannot benchmark for Islamic financial product pricing?

Shahid Mohammad Khan Ghauri

The purpose of this paper is to emphasize that interest-rate benchmark cannot be used for pricing of Islamic financial products. This paper will help in pricing basis for Islamic…

A content analysis of global supply chain research

Hadiyan Wijaya Ibrahim, Suhaiza Zailani, Keah Choon Tan

The purpose of this paper is to use content analysis to review the extensive supply chain literature to summarize its past and current trends, and uncover existing gaps and…

The mediating effect of human resource on successful total quality management implementation: An empirical study on SMEs in manufacturing sectors

Rameshwar Dubey, Tripti Singh, Sadia Samar Ali

The purpose of this paper is to study the mediating effect of human resource (HR) between independent variables (i.e. leadership and quality culture (QC)) and successful total…

Benchmarking contract management process maturity: a case study of the US Navy

Rene G. Rendon

The purpose of this paper is to present the results of contract management process maturity assessments in the US Navy using a process capability maturity model. The maturity…