Benchmarking: An International Journal: Volume 22 Issue 2

Industrial services – the solution provider’s stairway to heaven or highway to hell?

Marko Kohtamäki, Petri Helo

The role of industrial services has increased in importance as product manufacturing oriented companies have been moving towards industrial services and integrated solutions…

Strategic roles of service sites: application of Ferdows’s model

Ville Hallavo, Markku Kuula, Antero Putkiranta

The purpose of this paper is to examine the applicability to the service business of general models used in the manufacturing environment. This is done by applying Ferdows’s…

A decision support system to evaluate the business impacts of machine-to-machine system

Tuomo Heikkilä

The tightening competition and performance pressure in companies often leave no time or space for the assessment of business impacts of different investments and projects. In…

Meteorological information service support system in wind park application

Yang Liu, Wenshan Yang

The purpose of this paper is to introduce a holistic decision support system based on condition-based maintenance which utilizes meteorological forecasting information to support…

Service productivity in different industries – an empirical investigation

Stephan Klingner, Stephanie Pravemann, Michael Becker

The purpose of this paper is to quantitatively evaluate of the current status of productivity management of industrial and non-industrial service companies in Germany. Based on…

Assessing value co-creation and value capture potential in services: a management framework

Pekka Töytäri

The purpose of this paper is to investigate the managerial practices to assess value creation and value capture potential in longitudinal buyer-seller relationships, and proposes…

Applications of benchmarking and classification framework for supplier risk management

Kongkiti Phusavat, Pornthep Anussornnitisarn, Tatchapan Pongrakhananon, Zbigniew Pastuszak

The purpose of this paper is to develop a supplier risk framework. The framework provides the information about the risk level in which a supplier is classified. This study is…

Empirical study of measuring supply chain performance

Ilkka Sillanpää

Supply chain (SC) performance measurement – the process of qualifying the efficiency and effectiveness of the SC. The purpose of this paper is to create a SC measurement framework…

An innovative framework for performance analysis of members of supply chains

P. Chithambaranathan, Nachiappan Subramanian, PL.K. Palaniappan

An appropriate system for analysing performance of supply chains is an important requirement for the effective utilization of the supply chains. The purpose of this paper is to…