Benchmarking: An International Journal: Volume 21 Issue 6

Benchmarking of industrial park infrastructures in Germany

Gunter Festel, Martin Würmseher

– The purpose of this paper is to evaluate the operational performance of industrial park infrastructures in Germany to find first indications for cost saving potentials.

An i-AHP&QFD warranty model

Kouroush Jenab, Hamid Pourmohammadi, Matin Sarfaraz

The purpose of this paper is to present a new warranty model to improve warranty management. As a case study, the developed model has been applied on an industrial vehicle…

Analysis of BSC perspectives as related to the alignment of environmental uncertainty and supply chain strategy

Fariborz Rahimnia, Samira Keyvanipoor, Mahdi Moghadasian

Selecting the right supply chain (SC) strategy which is aligned with environmental uncertainty will definitely improve SC performance. Lee (2002) proposed a framework to consider…

Benchmarking operational efficiency in the integrated water service provision: Does contract type matter?

Corrado lo Storto

This is a benchmarking study and the purpose of this paper is to investigate if there is any association between operational efficiency in the integrated water management industry…

Supply chain performance measurement for third party logistics

Dhanya Jothimani, S.P. Sarmah

The purpose of the paper is to explore the applicability of the Supply Chain Operations Reference (SCOR) model and to identify the key performance indicators (KPIs) for the…

An analysis for service quality enhancement in electricity utility sector of India by SEM

Suchismita Satapathy

– The purpose of this paper is to develop a new model – namely service quality enhancement – in the electricity utility sector of south India and to test this model's fitness.

The challenges of lean manufacturing implementation in SMEs

Anna Dorota Rymaszewska

The purpose of this paper is to identify the lean manufacturing implementation challenges in small and medium enterprises (SMEs). The study is based on experiences of the Finnish…

Exploring dimensions of firm competencies and their impact on performance: Some exploratory empirical results

Rameshwar Dubey, Tripti Singh, Sadia Samar Ali, V.G. Venkatesh, Omprakash K. Gupta

– The purpose of this paper is to explore the dimensions of Indian manufacturing firms’ competencies and to study the impact of these competencies on firm performance.

Supply chain risk management dimensions in Indian automobile industry : A cluster analysis approach

Satyendra Kumar Sharma, Anil Bhat

Globalization and outsourcing have rendered Indian automotive companies more vulnerable to supply chain (SC) risks. Consequently, companies adopt different supply chain risk…

Implementing the international benchmarking labour productivity theoretical model: The case of Iranian construction projects

Parviz Ghoddousi and, Behzad T. Alizadeh, M. Reza Hosseini, Nicholas Chileshe

Building upon the results of a critical review of previous studies, the purpose of this paper is to present a framework to enhance the reliability of the theoretical model for…

Benchmarking of business incubators

Rosa Caiazza

Despite of the relevance of incubators, science and technology parks on technology diffusion, few studies have compared different systems of innovation to identify the main…

Extending lean manufacturing in supply chains: a successful case in Brazil

Ana Beatriz Lopes de Sousa Jabbour, José Carlos Omodei Junior, Charbel José Chiappetta Jabbour

The purpose of this paper is to present the results of a success story involving the extending of lean manufacturing practices between a focal firm and its supplier, both located…

Agility evaluation in fuzzy context: influence of decision-makers’ risk bearing attitude

Swagatika Mishra, Siba Sankar Mahapatra, Saurav Datta

The purpose of this paper is to investigate the influence of decision-makers’ (DM) risk bearing attitudes and the effect of the decision-making environment on estimating the…

Performance modeling of mobile phone providers: a DEA-ANN combined approach

He-Boong Kwon

The purpose of this paper is to investigate the feasibility of using artificial neural networks (ANNs) in conjunction with data envelopment analysis (DEA) for the performance…