Benchmarking: An International Journal: Volume 21 Issue 3

A new goal-directed benchmarking for supplier selection in the presence of undesirable outputs

Majid Azadi, Reza Farzipoor Saen, Kamyar Hosseinzadeh Zoroufchi

In this paper, the authors extend the goal-directed benchmarking theory proposed by Stewart for benchmarking and selecting suppliers. This extension is in recognition of the fact…

Effect of change – a longitudinal study into the changing manufacturing structures

Markku Kuula, Antero Putkiranta, Jarmo Toivanen

– The purpose of this paper is to analyze changes in the supply chain and production process, and the effects these changes have had on competitive performance.

Managing and improving robot spot welding efficiency: a benchmarking study

Raed El-Khalil

The paper presents a benchmarking analysis that investigates the efficiency gap in relation to spot welding robots in automotive body shops at foreign and domestic companies in…

Benchmarking to improve a strategy and marketing in pharmaceuticals

Anatoliy G. Goncharuk, Maryna Getman

The paper is devoted to benchmark strategic ideas, organizational culture, marketing business processes and key marketing performance measures of the pharmaceutical companies that…

Reconfiguration of supply chain network: an ISM-based roadmap to performance

Navin K. Dev, Ravi Shankar, Prasanta Kumar Dey

Short product life cycle and/or mass customization necessitate reconfiguration of operational enablers of supply chain (SC) from time to time in order to harness high levels of…

Green supplier appraisement in fuzzy environment

Nitin Kumar Sahu, Saurav Datta, Siba Sankar Mahapatra

In recent years, stimulated environmental awareness (green consciousness) has favored the emergence of the green supply chain paradigm. Therefore, apart from traditional supplier…

Effects of cultural assimilation on the performance of a construction project – evidence from UAE

Asad Ullah Khan

The purpose of this study is to assess the effect of the national culture on the performance of a construction project in the UAE. This study benchmarks reason for the success or…

Moments of angst: A critical incident approach to designing customer-experience value systems

Amydee M. Fawcett, Stanley E. Fawcett, M. Bixby Cooper, Kristine S. Daynes

Competitive dynamics are placing greater emphasis on customer experience, making the management of the last 100 meters of the supply chain critical to differential performance…

Measuring Data Quality for Ongoing Improvement: A Data Quality Assessment Framework

Krista Engemann