Benchmarking: An International Journal: Volume 20 Issue 6

Evaluating medical tourism enablers with interpretive structural modeling

Bikash Ranjan Debata, Kumar Sree, Bhaswati Patnaik, Siba Sankar Mahapatra

The purpose of this paper is to develop a comprehensive framework to identify and classify key medical tourism enablers (MTEs) and to study the direct and indirect effects of each…

Implementing CAF in public administration: Best practices in Europe – obstacles and challenges

Melpomeni A. Vakalopoulou, George Tsiotras, Katerina Gotzamani

The purpose of this paper is to stimulate interest in the use of the Common Assessment Framework (CAF), a self-evaluation quality tool for the public sector, to disseminate…

Benchmarking award winning health care organizations in the USA

Cliff Welborn, Kimball Bullington

– The purpose of this study is to benchmark the use of process improvement techniques among US health care organizations that won the Malcolm Baldrige National Quality Award.

Implementation of benchmarking concepts in Indian automobile industry – an empirical study

Avinash Panwar, Bimal Nepal, Rakesh Jain, Om Prakash Yadav

– This paper aims to present existence comprehensive analysis of state of implementation of benchmarking concepts in Indian automotive companies.

Benchmarking the interactions among barriers in third-party logistics implementation: An ISM approach

Ali Diabat, Abdallah Khreishah, Govindan Kannan, Vinay Panikar, Angappa Gunasekaran

The purpose of this paper is to analyze the interaction among some of the major barriers that may hinder the implementation of third-party logistics (TPL) in manufacturing…

Benchmarking the quality function deployment models

Kalluri Vinayak, Rambabu Kodali

Quality function deployment (QFD) has been used to translate customer requirements into engineering characteristics of a product, while benchmarking was developed to search for…