Benchmarking: An International Journal: Volume 20 Issue 4

Grey‐based and fuzzy TOPSIS decision‐making approach for agility evaluation of mass customization systems

S. Mishra, S. Datta, S.S. Mahapatra

The purpose of this paper is to develop an agility evaluation approach to determine the most suitable agile system for implementing mass customization (MC) strategies. Evaluating…

Quality systems and competitive performance of food companies

Dimitrios Kafetzopoulos, Katerina Gotzamani, Evangelos Psomas

The purpose of this paper is to explore the impact of the effective implementation of both ISO 9001 and ISO 22000 systems on the competitive performance of certified food…

Semantic process benchmarking to improve process performance

Frank Teuteberg, Martin Kluth, Frederik Ahlemann, Stefan Smolnik

The purpose of this paper is to illustrate and evaluate the semantic process benchmarking concept.

Performance evaluation of e‐government services using balanced scorecard: An empirical study in Jordan

Salah Alhyari, Moutaz Alazab, Sitalakshmi Venkatraman, Mamoun Alazab, Ammar Alazab

The purpose of this paper is to emphasise on a balance between quantitative and qualitative measures, and examine the use of Balanced Scorecard to evaluate and estimate the…

Appraisement and selection of third party logistics service providers in fuzzy environment

Saurav Datta, Chitrasen Samantra, Siba Sankar Mahapatra, Goutam Mandal, Gautam Majumdar

The purpose of this paper is to develop a decision‐making procedural hierarchy for evaluation as well as selection of third‐party reverse logistics provider (3PL) under fuzzy…

Customer preference oriented product design using AHP‐modified TOPSIS approach

Sanjay R. Gangurde, Milind M. Akarte

The purpose of this paper is to propose a multi‐criteria decision making (MCDM) approach to evaluate product design alternatives in respect to the customer requirements.