Benchmarking: An International Journal: Volume 17 Issue 2

New product development assessment: towards a normative‐contingent audit

Roberto Panizzolo, Stefano Biazzo, Patrizia Garengo

A large amount of research deals with the identification of management practices related to new product development (NPD) success. To this purpose, assessment tools capable of…

Application of QFD in product development of a glass manufacturing company in Kazakhstan

Shamsuddin Ahmed, Francis Amagoh

The purpose of this paper is to demonstrate how quality function deployment can be used to improve the quality of tinted glass produced by a glass manufacturing company in…

Performance management in service operational settings: a selective literature examination

Mahmoud M. Yasin, Carlos F. Gomes

This paper aims to examine, the specific literature related to performance measurement in the service sector. In the process, it also aims to classify and examine innovative…

Analyzing the dynamics of the global construction industry: past, present and future

Abdul Razak Bin Ibrahim, Matthew H. Roy, Zafar U. Ahmed, Ghaffar Imtiaz

The purpose of this paper is to analyze the production processes utilized by the global construction industry.

Applying structuration theory to the benchmarking analysis: Case of China's telecommunications market

Ping Gao, Jing Hua Li

The purpose of this paper is to explore how to use structuration theory as a benchmarking tool to analyze the formulation of a national strategy.

Mitigating resisting forces to achieve the collaboration‐enabled supply chain

Stanley E. Fawcett, Gregory M. Magnan, Amydee M. Fawcett

The purpose of this paper is to address how companies mitigate existing forces to achieve the collaboration enabled supply chain (SC).

An investigation of the status of the Malaysian construction industry

Abdul Razak Bin Ibrahim, Matthew H. Roy, Zafar Ahmed, Ghaffar Imtiaz

The purpose of this paper is to understand the production processes utilized by the Malaysian construction industry (MCI).