Benchmarking: An International Journal: Volume 16 Issue 3

Consequences of outsourcing for organizational capabilities: Some experiences from best practice

Henrik Agndal, Fredrik Nordin

The research on effects of outsourcing tends to focus on financial effects and effects at a country level. These are not the only consequences of outsourcing, though. When firms…

Statistical modeling and probabilistic composition in the prediction of the customer lifetime value

Annibal Parracho Sant'Anna, Rodrigo Otavio de Araujo Ribeiro

Data mining registers of transactions allows for benchmarking customer's evaluation strategies. The purpose of this paper is to provide information on the application of different…

Residents' involvement in tourism and their perceptions of tourism impacts

Bishnu Sharma, Pam Dyer

The purpose of this paper is to provide insight into the differences in residents' attitude to tourism by considering those who receive social and economic benefits from tourism…

A new advertising effectiveness model for corporate advertising web sites: A relationship marketing approach

Fotini Patsioura, Maro Vlachopoulou, Vicky Manthou

The purpose of this paper is to present an effectiveness conceptual framework to evaluate the overall performance of corporate advertising web sites towards the multiple…

Product variety: an auto industry analysis and a benchmarking study

Luiz Felipe Scavarda, Jens Schaffer, Annibal José Scavarda, Augusto da Cunha Reis, Heinrich Schleich

The purpose of this paper is to develop a product variety multi‐market study in the auto industry and to conduct a benchmarking analysis of the practical findings against the…

Benchmarking in service marketing – a longitudinal analysis of the customer

Monika Koller, Thomas Salzberger

The purpose of this paper is to provide insight into the temporal development of the customers' psychological state, described by a multitude of constructs, throughout the whole…

Benchmarking Russian and Finnish food industry supply chains

Tommi Tuominen, Natalia Kitaygorodskaya, Petri Helo

The purpose of this paper is to examine the differences between Finnish and Russian, namely Karelian, food industry supply chains. The main objective is to find out the reasons…

Predicting corporate failure: some empirical evidence from the UK

Kingsley Opoku Appiah, Joshua Abor

The purpose of this paper is to use relevant financial information of private medium‐sized failed and non‐failed manufacturing firms in the UK, during the period 1994‐2004 to…

Performance measures and benchmarking in business innovation

Angappa Gunasekaran, D. Steven White