Benchmarking: An International Journal: Volume 15 Issue 5

Strategy development by SMEs for competitiveness: a review

Rajesh K. Singh, Suresh K. Garg, S.G. Deshmukh

SMEs are considered as engine for economic growth all over the world. After the globalization of market, SMEs have got many opportunities to work in integration with large‐scale…

Performance benchmarking in gas distribution industry

Anatoliy G. Goncharuk

The paper aims to research the capability of using the tools of domestic and international performance benchmarking for estimation of efficiency, determine its key factors and…

Patient‐perceived dimensions of total quality service in healthcare

Mayuri Duggirala, Chandrasekharan Rajendran, R.N. Anantharaman

This research paper aims to identify dimensions of patient‐perceived total quality service (TQS) in the healthcare sector. Further, the impact of the dimensions of…

Benchmarking telecommunication service in India: An application of data envelopment analysis

Roma Mitra Debnath, Ravi Shankar

Technological modernization is increasingly viewed as a premeditated necessity in today's era of growth and prosperity for any country. Telecommunications has entered a new age of…

A performance benchmarking study of Indian Railway zones

Sajeev Abraham George, Narayan Rangaraj

The paper aims to carry out a performance benchmarking study of the zones of Indian Railways (IR) to develop an alternate approach for measurement of aggregate operational…

An approach to improving logistical performance with cross‐unit benchmarking

Petri Niemi, Janne Huiskonen

The paper aims to help identify the best logistical practices and to implement them with minimal organizational resistance in an environment with relatively similar business units…

Using the ANP approach in selecting and benchmarking ERP systems

Selçuk Perçin

This study aims to provide a good insight into the use of analytic network process (ANP), a multi‐criteria decision‐making methodology in selecting and benchmarking enterprise…

Special issue on interventionist research

Special issue on benchmarking the greening of business