Table of contents
Performance measurement and benchmarking of a major innovation programme
Keith Jones, Yamuna KaluarachchiThe purpose of this paper is to describe the problems encountered and the solutions developed when using benchmarking and key performance indicators (KPIs) to monitor a major UK…
Activity‐based costing and process benchmarking: An application to general insurance
Sarath DelpachitraAim of this paper is to set some cost benchmarks for the cost of processing an insurance application and processing a claim.
Benchmarking the poultry meat supply chain
L. Manning, R. Baines, S. ChaddThe purpose of this paper is to analyse how a pre‐requisite programme and key performance indicators can be developed within an information management system in order to manage…
Adding value to service providers: benchmarking Wal‐Mart
Cherie Blanchard, Clare L. Comm, Dennis F.X. MathaiselWal‐Mart is the largest retailer in the world, and one of its drivers of financial success is its focus on efficient and effective supply chain management (SCM). The purpose of…
Measurement benchmarks or “real” benchmarking?: An examination of current perspectives
Jeffrey W. AlsteteThe purpose of this paper is to examine the current perceptions of company employees regarding the use and understanding of the terms “benchmark” as in performance measurement and…
ISSN:
1463-5771e-ISSN:
1758-4094ISSN-L:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran