Table of contents - Special Issue: Benchmarking in Total Quality Management
Guest Editors: Professor Fiorenzo Franceschini, Dr Maurizio Galetto
A benchmarking implementation framework for automotive manufacturing SMEs
Baba, Deros, Sha'ri Mohd Yusof, Azhari, SallehThe purpose of this paper is to present a conceptual framework for benchmarking implementation in small medium‐sized enterprises (SMEs) taking into consideration their…
The use of multi‐attribute utility theory to determine the overall best‐in‐class performer in a benchmarking study
Terry R. Collins, Manuel D. Rossetti, Heather L. Nachtmann, James R. OldhamTo investigate the application of multi‐attribute utility theory (MAUT) to aid in the decision‐making process when performing benchmarking gap analysis.
Role of human factors in TQM: a graph theoretic approach
Sandeep Grover, V.P. Agrawal, I.A. KhanTo represent the effect of ‘human factors in total quality management (TQM) environment’ in terms of a single numerical index by considering their inheritances and interactions.
Tourism services quality (TourServQual) in Egypt: The viewpoints of external and internal customers
Mohammed I. EraqiThis research paper aims is to evaluate the customer's views related to tourism quality in Egypt. It attempts to measure the extent to which tourism business environment is…
An empirically validated quality management measurement instrument
Prakash J. Singh, Alan SmithTo develop a quality management (QM) measurement instrument that has sound psychometric properties and recognizes a key feature of the field, i.e. QM is currently characterized by…
A worldwide analysis of ISO 9000 standard diffusion: Considerations and future development
F. Franceschini, M. Galetto, P. CecconiTo provide a cross‐section of International Standardization Organization (ISO) 9000 quality certification diffusion over time and its impact on industrial systems.
ISSN:
1463-5771e-ISSN:
1758-4094ISSN-L:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran