Table of contents
Total quality index: a benchmarking tool for total quality management
Madjid Tavana, Barbara Mohebbi, Dennis T. KennedyThe total quality index (TQI) proposed in this study is an information technology‐supported benchmarking tool that helps managers assess a total quality management program by…
Legal issues in benchmarking
Louise BoulterThe pursuit of organisational excellence requires the efficient acquisition and use of knowledge, but this is potentially problematical from a legal context. A particular case in…
Benchmarking learning outcomes of undergraduate business education
M. Ruhul Amin, Nafeez A. AminThis paper discusses the efficacy of a model of benchmarking toward best practices in learning assessment in higher education. It outlines the need for best practices in learning…
Using strategic information for small firms as a means of redressing the disadvantages of peripherality
Patrick McNamee, Dolores O'Reilly, Helen Shiels, Brendan McFerranWith over 2,000 participating firms, CAM‐Benchmarking Ltd (http://www.cam‐benchmarking.com) is one of the world's largest strategy benchmarking databases for small and medium…
Benchmarking the use of information technology by the quantity surveying profession
Qiping Shen, Heng Li, Liyin Shen, Derek Drew, Jacky ChungThis paper introduces the findings of a recent benchmarking study on the use of information technology (IT) among quantity surveying (QS) companies in Hong Kong. The study was…
ISSN:
1463-5771e-ISSN:
1758-4094ISSN-L:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran